1. Chapter 3
Attending Behavior

2. Three V’s + B Culturally and Individually appropriate: Visuals Vocals
Verbals
Body language

3. Listening Skills (European-North American context)
Eye Contact
Vocal Qualities
Verbal Tracking
Attentive and Authentic Body Language
Cultural Differences?

4. Silence Time for reflection What to do when you’re stuck
Since helpee is focus, helper should talk much less than helpee
Less experienced helpers talk much more than more experienced helpers

5. Selective Attention
By showing interest in a topic, you influence the conversation
What may be of most interest to you may not be the most important topic for the helpee
Become aware of that to which you pay attention

6. Samurai
Practice