1. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Basic Teaching Skills for Career Education Instructors Chapter 16 Educator Relationships

2. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Critical Concept Master Educators will become ambassadors of goodwill and cheerleaders for their colleagues, students, and the institution.

3. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Desired Performance Goals Explain the importance of effective communication. Identify the various types of relationships necessary to function successfully as a Master Educator. Practice effective listening skills and other steps necessary for building effective relationships. Identify the basic needs shared by learners of today. (continues)

4. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Desired Performance Goals Explain the 4 critical principles used when correcting a learner’s performance. Identify both destructive tactics and constructive tactics used when dealing with learners. Explain the purpose of the transfer technique. List the 10 steps an educator can take to cultivate a positive relationship with superiors. List the “golden rules” of human relations.

5. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Master Educator Takes the necessary risks to develop positive relationships. Understands the needs of today’s learners and works to nurture those needs. Provides solutions rather than problems. Will respect and protect their students, coworkers, and supervisors.

6. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Relationships The state of affairs existing between those who have an aspect or quality that connects them as being or belonging or working together. Relationships require mutuality.

7. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Communication The act of effectively sharing information between two people, or groups of people, so that it is satisfactorily understood. It occurs through words, voice inflections, facial expressions, body language, and visual tools.

8. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Meeting and Greeting New Students Be polite, friendly, and inviting.

9. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Earn Trust and Loyalty Approach with a smile. Introduce yourself. Conduct a tour of institution or department and introduce students to others. Be yourself.

10. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Values of Good Listening Increases learning Reduces tension Builds friendships Stimulates speaker’s ability Solves speaker’s problems Better decisions and job performance Better cooperation Resolves disagreements and solves conflicts

11. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Steps to Build Educator-to- Learner Relationships Be genuinely interested in all learners. Be cheerful. (continues)

12. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Steps to Build Educator to Learner Relationships Know learners names and pronounce correctly. Don’t do all the talking. Relate to learner’s past experience. Make learner feel important.

13. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Basic Needs of Learners Acceptance Knowledge and understanding Freedom from guilt Freedom from embarrassment Appreciation and sense of belonging Feeling of accomplishment

14. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Praise Develops self-esteem, self-confidence, and self-respect. Don’t send mixed-message compliments. Take the initiative to praise. Celebrate academic victories, no matter how small.

15. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Reprimanding Clarification and caring precede confrontation in order to solve problems. Good listening skills are essential; listen carefully to students’ responses rather than jumping to conclusions.

16. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Constructive Criticism Consider your instructions. Always include a positive comment. Allow student time to process the information. Ask the student if help is wanted.

17. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Emotional Influence on Learning Personal feelings and emotions plan a critical role in the development of learning and in the development of strong relationships. An educator’s words, looks, gestures, and attitudes can make a learner feel important or inadequate and inferior.

18. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Destructive Tactics Generating student guilt. Talking “down” to students. Focusing on fast learners only. Inappropriate or excessive praise

19. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Constructive Tactics Allow students to express feelings. Independent thinking is encouraged. Competitive atmosphere is avoided.

20. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator-to-Educator Behaviors When another educator shines, share in the joy. –Acknowledge and register approval. –Become an advocate of the achievement. –Inquire about the details. –Don’t chalk it up to luck. –Be aware of human nature. (continues)

21. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator-to-Educator Behaviors Talk about results versus work. Use the transfer technique. Appeal to another educator’s ego. Never say, “Nobody tells me anything.” Never criticize the work of other educators. Don’t hoard or protect information. (continues)

22. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator-to-Educator Behaviors Don’t clam up when angry. Don’t speak “off the record.” Never demand special privileges. Avoid faculty gossip. Have social “get-togethers.” (continues)

23. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator-to-Educator Behaviors Handle criticism well. –Be humble. –Be open and honest. –Put yourself in other person’s shoes. –Apologize if necessary. –Don’t whine, cry, or blame others. Stress benefits of change. See the “big picture.” (continues)

24. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator-to-Educator Behaviors Avoid “but our school is different.” When about to disagree, ask 5 questions. –Does the end justify means? –Am I really correct? –Why am I disagreeing? –Are there other solutions? –How would I feel if I had been through what the other person has? (continues)

25. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator-to-Educator Behaviors Keep others informed. Adopt the other person’s position. Develop high tolerance for frustration.

26. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator-to-Supervisor Relationships Put school mission and students first –Support leadership. –Respect leadership. –Support school rules and objectives. –Respect and follow the curriculum.

27. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Steps for Positive Relationships with Superiors Set high standards of performance. Verify questionable information. Pay attention to details. Provide thorough, accurate records. Be observant; correct errors. Exercise initiative. Take action; solve problems. (continues)

28. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Steps for Positive Relationships with Superiors Communicate clearly. Develop and convey self-confidence. Follow job description.

29. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educator to Family Member Relationships Family Education Right to Privacy Act of 1974 (FERPA) Gives rights to students and/or parents regarding educational records

30. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Educators and Public Relations A Master Educator will become an ambassador of goodwill for the institution he represents. He will become a cheerleader and not hesitate to brag about other educators, personnel, students, and the school as often as possible to anyone who will listen.

31. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Influence on Public Attitude Services offered Ability to deliver services The price charged Believability of publicity

32. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Assume Role of Facilitator If approached away from school with a concern or complaint about the school, engage in active listening and refer the person to the appropriate person in administration to discuss it further. This tactic neutralizes the negativity. Give your colleague a “heads-up” that the complaint may be coming. (continues)

33. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Assume Role of Facilitator Assume the role of facilitator if approached at a social function with negativity about your institution.

34. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Community Activities Career education offers many opportunities for educators, students, and institutions to become involved with various charities, organizations, and needs within the community and society in general. You are the school’s best public relations person.

35. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Human Relations A study of human problems arising from organizational and interpersonal relations; a program designed to develop better interpersonal and intergroup adjustments. Good relationships are built on mutual respect and understanding.

36. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Human Relations Basics Personal security Social interaction required Handling difficult situations

37. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Ups and Downs of Human Relations Respond instead of react. Believe in yourself. Talk less, listen more. Be attentive. Take your temperature.

38. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Golden Rules of Human Relations Communicate from heart; problem-solve from head. A smile is worth a million times more than a sneer. It is easy to make an enemy; it is harder to keep a friend. See what happens when you ask for help instead of just reacting. (continues)

39. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Golden Rules of Human Relations Show people you care by listening and trying to understand their point of view. Tell people how great they are (even when they are not acting so great). Being right is different from acting righteous. For every service you do for others, don’t forget to do something for yourself. Laugh often. (continues)

40. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Golden Rules of Human Relations Show patience with other people’s flaws. Build shared goals; be a team player and a partner to your clients.

41. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Wrapping It Up Take the risk to develop positive relationships. Understand the basic needs of all learners. Avoid destructive tactics and employ constructive tactics. Be a contributing member of the team. Support leadership and respect curriculum. Be an ambassador of goodwill.

42. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect Explain the importance of effective communication. Identify the various types of relationships necessary to function successfully as a Master Educator. List the values of good listening. (continues)

43. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect Identify 6 basic needs shared by learners. Explain 4 critical principles used when correcting a learner’s performance. Identify both destructive and constructive tactics used when dealing with learners. Explain the purpose of the transfer technique. (continues)

44. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect List the 10 steps an educator can take to cultivate a positive relationship with superiors. List the “golden rules” of human relations.

45. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Congratulations! You have completed sixteen units of study toward completion of your instructor training program.