2.  Cosmetology, Esthetics, Barbering, Nail Technology

3.  Respond instead of reacting.  Believe in yourself.  Talk less, listen more.  Be attentive.  Take your temperature,

4.  Project professional demeanor.  Smile often and every day.  Be aware of body language- o DON’T: Cross your arms. o DO: Nod your head to acknowledge or accept other’s point of view.  Listen!  Speak clearly  Use correct English.

5.  Effective Communication  Effective Communication is the act of successfully sharing information between two people so that the information is understood.

6. Effective communication is key to having repeat customers.  Be polite.  Be friendly.  Be inviting.  Be consistent and positive.  Be professional.  Always introduce yourself and use client’s name throughout the service.

7. 

8.  Client Consultation  Client Consultation is the communication with a client that determines the client’s needs and how to achieve the desired results.

9. styling books and magazines  Have a variety of styling books and magazines for clients to choose from. portfolio  Have a portfolio of your work on hand. swatch book or a swatch ring  For those doing hair, have a swatch book or a swatch ring for discussing hair color options.

10. 1. Review intake form. 2. Perform a needs assessment. 3. Determine and rate the client’s preferences. 4. Analyze the client’s hair/skin/nails. 5. Review the client’s lifestyle. 6. Show and tell. 7. Make suggestions. 8. Upsell services. 9. Discuss upkeep and maintenance. 10. Review the consultation.

11.  Managing tardy clients  Managing scheduling mix-ups  Resolving unhappy client problems  Getting too personal

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13.  Treat everyone with respect.  Remain objective.  Be honest and sensitive.  Remain neutral.  Avoid gossip.  Seek help from someone you respect.  Do not take things personally.  Keep your private life private.