1. Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans

2. Silos and internal competition Feedback and managing poor performers Implementing change is difficult Power of the informal grapevine Performance appraisal system Common Frustrations for Leaders

3. What are our natural behaviours that make us human? Human Nature

4. Hardwired Human Instincts Emotion Before Reason First Impressions to Classify Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998

5. GoodBad Stimulus Source: Andrew O’Keeffe, Hardwired Humans

6. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441 Accepting Active Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm

7. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441 30 seconds Accepting Active Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm

8. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441 30 seconds Accepting (0.6) Active (0.89) Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm

9. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441 30 seconds 15 seconds Accepting (0.6) Active (0.89) Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm

10. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441 30 seconds 15 seconds Accepting (0.6) Active (0.89) Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm 6 secs

11. Being Understood Bad IdeaGood Idea Source: Andrew O’Keeffe, Hardwired Humans

12. Bad Idea Being Understood 2 seconds = Good Idea Source: Andrew O’Keeffe, Hardwired Humans

13. Good IdeaBad Idea Being Understood 2 seconds = First 7 Words Source: Andrew O’Keeffe, Hardwired Humans

14. Hardwired Human Instincts Emotion Before Reason First Impressions to Classify Loss Aversion Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998

15. Good Bad Change Source: Andrew O’Keeffe, Hardwired Humans

16. Good Bad Change Source: Andrew O’Keeffe, Hardwired Humans

17. Hardwired Human Instincts Contest and Display Social Belonging – Family of 7 and Clan of up to 150 Emotions Before Reason First Impressions to Classify Loss Aversion Gossip Confidence Before Realism Empathy and Mind Reading Hierarchy and Status Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998

18. 1.Hardwired Humans book 2.Subscribe to free monthly newsletter 3.Next zoo program Taronga Zoo, Sydney 30 April – 1 May 4.Accreditation in Hardwired Humans Taronga Zoo, Sydney plus 2 – 3 May andrewo@hardwiredhumans.com 0412 616 047 www.hardwiredhumans.com Continuing Your Learning Journey