1. Welcome to MT302 Organizational Behavior Professor Rhonda Shannon Unit 7 Seminar – Power, Politics, Conflict and Negotiation This seminar is being recorded

2. Unit 7 Agenda  General Questions and Announcements  Introduction  Various forms of Power that exist in organizations  Review Politics and Negotiation Skills  Identify different forms of conflict and examine ways to deal with it  Recap of Today’s Seminar and Unit  What is new for next week

3. Unit 6 Quick review  Groups and Teams  5 Stages of group development  Types of teams in the workplace  Creating effective teams

4. Any questions ?

5. Unit 7 Outcomes During this unit we will:  Define the types of power  Describe the forms of power in organizations  Explain the ways conflict is handled and can be managed effectively in organization  Identify the steps involved in negotiation

6. In your words, What is Power?

7. POWER

8. Model of Power in Organizations Sources of Power Contingencies of Power Contingencies of Power Power over others Power over others Sources of Power Sources of Power Legitimate Reward Coercive Expert Referent Legitimate Reward Coercive Expert Referent

9. Model of Power in Organizations Contingencies of Power Power over others Power over others Sources of Power Sources of Power Contingencies of Power Contingencies of Power Substitutability Centrality Discretion Visibility Substitutability Centrality Discretion Visibility

10. What is conflict?

11. Conflict is: Conflict is a disagreement between two or more parties who perceive that they have incompatible concerns. Conflicts exist whenever an action by one party is perceived as preventing or interfering with the goals, needs or actions of another party.

12. What are causes of Conflict in organizations?

13. Sources of Conflict in Organizations Communication Problems The amount of resources is insufficient Personal Differences Leadership Problems

14. What skills and knowledge does a manager need to manage conflict successfully?

15. Structures to Minimize Conflict Regularly review job descriptions Intentionally build relationships with all subordinates Get regular, written status reports Conduct Basic training Develop procedures for routing tasks and include the employees’ input Consider an anonymous suggestion box in which employees can provide suggestions

16. Conflict-Handling Styles

17. Political Skills Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

18. Negotiation Skills Understanding yourself Defining Outcomes Understanding and Defining Positions Framing and Reframing

19. The Negotiation Process Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

20. Recap of Today’s Seminar and Unit  Power  Conflict  Negotiation  Items due this week are:  Discussion (25 points)  Assignment (40 points)  Quiz (10 points)

21. Unit 7 Assignment What is your dominant form of power you tend to use most frequently? Share an example of how you have used the different 5 forms of power or witnessed someone else use using them. Did you (or the other person) use it appropriately? Please explain why or why not?

22. Next Week: Unit 8 – Communication and Leadership

23. Any questions ?

24. Instructor Contact Information Professor Rhonda Shannon. MBA (Eastern Time Zone) Email: rshannon@kaplan.edu Phone: (317) 885-0469 Cell: (317) 690-9917 Please don’t hesitate to email or call me if you have questions.

25. Reminders Also, don’t forget I will be posting my PowerPoint out on doc sharing and will also be emailing you it as well. You are always welcome to listen to the archives after the Seminar.

26. Thanks for attending seminar I look forward to seeing you next week. Everyone have a great night!