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Published byGabriel Garrison Modified over 9 years ago
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Chapter 5 – The Client
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Definition of the Client n Differences between Internal and External Clients
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The Client Education Process n Your Client’s Point of view n Research n Ask Questions
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The Client Education Process n Setting Clear Expectations n Deliverables n Approvals n Policies n Writing Contact Reports
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The Client Education Process n Getting “Buy-in” n Overall Cost Savings n Better Results n Explaining Technical Issues to Client n Budgeting Communicating into Budget
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Communication Throughout the Project n Legal Communications n Letter of Agreement n Non-Disclosure Agreement n Contracts n Project Communications n Assumptions n Scope and Cost n The Iterative Approach: Compromise n The Approvals Document n Conducting Effective Reviews
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Giving the Project Back n When to Hand the Project Back n Success Metrics n Site traffic, brand awareness… n Handling Maintenance Requests
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