1. 3/30/05 Community Oriented Enforcement: A Breakthrough for Responsible Retailing? Presented by: Chief Rick Phillips Enforcement Division Washington State Liquor Control Board

2. 3/30/05 ABC Interest: Voluntary Compliance Licensee/Business Interests Community/Public Safety Interests ACTIVE RESISTANCE PASSIVE RESISTANCE COMPLACENCY COMPLIANCE COMMITMENT Community Oriented Enforcement

3. 3/30/05 Education Consultation Enforcement PROGRESSIVE EDUCATION PROGRESSIVE ENFORCEMENT COMPLIANCENON-COMPLIANCE Community Oriented Liquor and Tobacco Enforcement

4. 3/30/05 WSLCB Enforcement Division Complaints Against Officers 14 11 14 11 37 0 10 20 30 40 20002001200220032004 Year Number of Complaints

5. 3/30/05 Complaints Against Retailers 1994-2004 2269 2593 2266 2351 2400 2100 1962 17211720 2170 1379 0 500 1000 1500 2000 2500 3000 19941995199619971998199920002001200220032004 10500 11000 11500 12000 12500 13000 13500 ComplaintsLicensees COLTE Implemented

6. 3/30/05 “ Raising the Bar” Community Policing Partnership Lakewood, Washington

7. 3/30/05 Lakewood Bar Incidents (Before Program Implemented) N=66 bars 2003 Average Serious Incident Rate Top 10 Bars: 32 p/BarTop 10 Bars: 32 p/Bar Remaining 56 Bars: >1 p/BarRemaining 56 Bars: >1 p/Bar

8. 3/30/05 Lakewood Partnership Problem Solving Process  Mobilize Stakeholders  Identify “Best Practices”  Develop Plan or SOP –Legal Review!  Meet With Owners –Present Problem and “Best Practice” Solution –Encourage Cooperation/Voluntary Compliance –Offer “Best Practice” Training Free  Initiate Periodic “CHECKS” to Reinforce Best Practices  Initiate “SWEEPS” to Deter Criminal Activity in Hot Spots

9. 3/30/05 Best Practices: Lakewood Police  100% Employee Background Checks  100% Patron ID Checks  Visibility/Firm Control of Bathrooms, Parking Lot, Customer Areas  Maintain Bar Incident Log  CALL 911 Early –“no count” CFS Incentive  Adequate Staff for Crowd  Compliance w/Closing Hours and After Hours Service

10. 3/30/05 Best Practices: Lakewood Fire  2 Exits w/Lighted Signs and Unlocked  No Open Flames  No Pyrotechnics  Maintain Occupancy Rates

11. 3/30/05 Best Practices: WSLCB  100% Server Permits  Documented Employee Training  No Alcohol Consumption By Employees  Display of WSLCB Posters On ID Checks, Over Service  Curtail Service to Intoxicated Customers

12. 3/30/05 City of Lakewood