1. Explain the human resource management process

2. Explain the difference between internal recruitment and external recruitment

3. Discuss the use and validity of the interviews and employment and employment tests as selection devices

4. Define orientation and socialization and describe their importance to organizations

5. Discuss strengths and weaknesses of trait-based, behavior-based and results- based performance appraisals

6. Define work-life balance

7. Explain why compensation and benefits are important elements in human resource management

8. Differentiate between bonuses, profit sharing, and stock options

9. Define flexible benefits plans and discuss their advantage

10. Define labor union and collective bargaining

11. Define power

12. Illustrate two type of position and personal power and discuss how managers use each

13. Illustrate two type of personal power and discuss how managers use each

14. Identify successful leader trait

15. Illustrate leader behaviors consistent with a high concern for task and high concern for people

16. Describe behaviors associate with four classic leadership style

17. Explain Fieldler’s contingency model

18. Identify the four leader styles in the Hersey-Blanchchard situation model

19. Explain House’s path-goal theory

20. Explain LMX theory

21. Contrast the authority, consultative and group decision in VJ model

22. Discuss current issue in leadership

23. Define motivation and needs

24. Describe work practices that satisfy higher- order and lower-order needs in Maslow’s

25. Contrast Maslow’s with ERG

26. Discribe work practis that influence hygiene factors and satisfier factors in Herzberg’s two- factor theory

27. Explain McClelland’s needs for achievement, affiliation and power

28. Explain the role of social comparison in Adams’s equity

29. Define expectancy instrumentality and vlalence

30. Explain Vrooms’s expectancy theory expectancy theory equation M=E x I x V

31. Explain Locke’s goal-setting theory

32. Describe self-efficacy and explain four ways to increase it

33. Explain the law of effect and operant conditioning

34. Illustrate how positive reinforcement, negative reinforcement, punishment, and extinction influence work behavior

35. Describe how managers can use the laws of immediate and contingent reinforcement

36. Define controlling as a management function

37. Discuss internal control and external control systems

38. Explain bureaucratic, clan and market control

39. List the steps in the control process

40. Differentiate between output and input standard

41. State the control equation

42. Define the project management

43. Explain how Gantt charts and CPM/PERT analysis assist in project management

44. Identify the four main balanced scorecard

45. Define operations management

46. Define competitive advantage

47. List alternative types of manufacturing technologies

48. Define the value creation

49. Describe the value chain for an organization

50. Explain JIT

51. Define break-even point and breakeven analysis

52. Discuss the importance of customer relationship management

53. Explain ISO certification

54. Define TQM and continuous improvement

55. Define ethics and values

56. Identify the four alternative views of ethic

57. Contrast Cultural relativism with universalism

58. Define ethical dilemma and give workplace examples

59. Identify Kohberg’s states if moral development

60. Discuss methods for encouraging ethical behavior in organizations

61. Define whistleblower and common barriers to whistleblowing

62. Discuss stakeholder management and identify key organizational stakeholders

63. Define corporate social responsibility

64. Explain four possible social responsibility