1. Operations Update

2. Confidential - Do not Distribute2 What we will discuss today  Operations responsibilities  New Delivery System – Certiport Console  Changes to Candidate and Test Center system (Portal)  New MOS logo and certificates  Certiport Authorized Partner Program (CAP -> CASP)

3. Confidential - Do not Distribute3 Overview of Operations  Customer Service  Technical Support  Product reviews  On Boarding  CATCs in NOAM  Sales Support  NSS  VL  Software Facing system ownership  iQsystem (Console)  Portal  LMS  Beta program management  Fulfillment  Channel Partner program management and support  CAP Program

4. CUSTOMER FACING SOFTWARE DELIVERY SYSTEM UPDATE iQsystem 8.0/Certiport Console Confidential - Do not Distribute4

5. 5 What’s new ?  April 2013 (ENU)  Brand new Test Candidate and Organization Administrator user interface  Consolidation of information like payment method and settings  Office 2013 support!  iQsystem 8/Certiport Console still available for early adopters of MOS 2013  Via FTP download  Win 7,.net4, Office 2013, sound card  MOS 2010 support

6. Confidential - Do not Distribute6 What will come July 2013  July 2013 (ENU)  Certiport Console mandatory for all CATCs  Planned additions:  Legacy MOS (2003, 2007, 2010)  LMS exams  Offline (LMS & MOS 2013)  WINDOWS 8 support  In-line localization – base version  Practice tests & courseware

7. Installation

8. Console only about 15Mb – Old iQsystem = 300Mb

9. Confidential - Do not Distribute9 Desktop icon

10. Org Admin Inventory

11. Select

12. Select Program

16. Study, Practice, Certify

17. Confirm

18. Payment method

19. Test Candidate Menu

25. Confidential - Do not Distribute25 Brief Summary of Certiport Console  Brand new interface  ALL EXAMS found in one location  Off line and On line support  Practice exams and access to content links  WINDOWS 8 support  Significant reduction in footprint

26. Confidential - Do not Distribute26 Certificates  Old MOS certificate design

27. Confidential - Do not Distribute27 Certificates  New MOS certificate design Exams delivered After March 22 2013 ON LINE certificates will have new logo June 31 2013 Paper AND on line certificates will have new logo

28. Confidential - Do not Distribute28 Certiport Authorized Partner Program 2013-2014  Update status  Category Refinement  Review of Requirements and Benefits  Your Advisory Council input (CPAC)  CAP Communications  Website  Messaging  CAP team

29. Confidential - Do not Distribute29 CAP Program

30. Confidential - Do not Distribute30 Certiport Partner Advisory Council  2012-2013 CPAC members  Craig Bewley (Prodigy - Chairperson)  Andrew Flood  Richard Gordon (ICCentral)  Pankaj Raj (India Cyberlearning)  Nuccio Certo (Tesi Automazione)  Roberto Mosca  Malcom Knox (CCI)  Eduardo Valencia (ETC Iberoamerica)  Paulo Protasio

31. Confidential - Do not Distribute31 Key CPAC Successes and Projects 2012-2013 ProjectDetailsSuccesses and Status TechnologyLeverage top partner input with new systems CPAC and select CAP Partners part of Stage review Marketing Development CAPs need access to resources, including funds New web site (MRL) available through CAP website. New product decisionsReview with CAP PartnersProcess includes CAP review and input CAP communicationImprove communication tools to inform Partners New CAP website re-launched in August 2012 Partner AppointmentIncumbent Partner should have right of first refusal Policy enacted

32. Confidential - Do not Distribute32 CAPS web site

33. Confidential - Do not Distribute33 CAPS Calendar

34. Confidential - Do not Distribute34 Effective communications

35. Confidential - Do not Distribute35 Partner Training  Email your CAP representative  cap@certiport.com cap@certiport.com  Prove your skills!  COAT test  Level 2 test

36. Quick Reference Guide example:

37. THANK YOU! Neill Hopkins Vice President, Global Operations nhopkins@certiport.com