1. Real Estate Data Management 21.9.2011 Kaisa Pitkänen

2. Data Management in Business Leadership Operations models Data Systems Operative functions Economic management Leadership The data management systems are devices in operative functions.

3. Tampere Real Estate Services Building management Premises and tenant services Real estate services Customers Managing the use and maintenance of real estate Managing the real estate value Organising efficient premises and real estate services Premises leasing Cleaning services The data management systems are being used to pass on information in customer service processes. Maintenance, building technology and construction services Financial administration Purchaser Provider Renovation services Building maintenance Equipment maintenance Consultation in building technology Mission:

4. Real Estate Data Management includes: Holding real estate register Managing the use of premises and leasing operations Tenant billing Planning and follow-up of renovations and maintenance work Planning and managing building maintenance Managing service contracts Managing documents Costs follow-up The development of operation models and data management systems is continual.

5. Kiinteistötieto Real estate register Determination of capital value Graphical management of premises Lease holdings Tenant billing Costs follow-up Planning and budgeting renovations and investments Electricity and heating consumption follow-up Document management

6. RES Building Manual Management System Device- / system register Maintenance- / service- instructions, -calender List of maintenance personnel Customer requests handling History and reports over maintenance work List of real estate management personnel Information distribution Consumption reports Document management and distribution

7. Other Data Management Systems Rakennuttamistieto – Construction Contracting Data Management System PRIS – Project Information System Widasys Document Management System Planning software (e.g. AutoCAD) Cleaning dimensioning software ATOP Enterprise Resource Planning System SAP Tools for customers in the city intranet

8. Handling Customer Requests CUSTOMER Urgent fault situations HelpDesk Non-urgent fault situations Orders Customer feedback Loora Janitor Can be fixed by janitor? Building manager OWN PRODUCTION, CO-PARTNERS AND FIRMS NO YES OK Cleaning Completed work / reply to feedback follow-up information to customer by phone Building Maintenance