1. Delivering Personalised Care A Personal Perspective SPIF seminar 26 th October 2011 Professor Jo Armstrong Chair Enable Scotland

2. Personalised care ØThe context ØThe reality ØThe challenges

3. The context ØBudgets down ØDemand growing ØExpectations rising ØLegislative changes coming

4. The reality ØFear of change ØBudget and benefit cuts focus of attention ØService redesign not the same as personalised services ØJoined-up delivery not the norm ØRegulatory issue yet to be tested

5. The challenges ØHow to put users needs to the fore ØHow to deal with the outcomes of change ØHow to reduce collective fear

7. Conclusions Ø Budget cuts are coming Ø Quality must not be compromised Ø Individuals must be in control Ø Effective monitoring required