1. Bridging the Gap Creating common bonds between operations and programming functions

2. Today’s Presenters Bruce Jacobs Executive Director, IMU Path: Residence Life to Union Director Filling in my gaps ACUI experiences Fun facts about Bruce Dan Maxwell Director, IUPUI Campus Center Path: Programmer to Director Filling in my gaps ACUI experiences Fun facts about Dan

3. Challenges in Operations In the facilities: Managing needs with resources Meeting expectation of campus community Keeping the space relevant and purposeful With staff: Creating common vision amongst operations, housekeeping and maintenance staff Communication Access and Approachability

4. Challenges in Programming In the facilities Square peg in the round hole Flexibility Policies, procedures and roadblocks Does that really cost money? With staff Balancing role with students Access to resources to meet the need and demand Contracts, limitations, and audience development

5. Meeting each other’s needs through programming and operations Finding a Common Goal/Shared Outcome Building Partnerships Understanding each others role and duties Engaging students on both sides No more assumptions

6. Your Challenge In your small group, discuss the following: What do you need to know or learn about operations/programming? How do you think you can be successful? What do you typically trip over/on in this relationship? What do you start to do differently to enhance the relationship back home? What do you stop doing to enhance the relationship back home? What is your biggest “take away” from this workshop? What is the most important aspect of your work do you wish your operations/programming colleagues would understand?

7. Closing Thoughts Bruce Important lessons I have learned over time Words of wisdom that make a difference jacobsb@indiana.edu Dan Important lessons I have learned over time Words of wisdom that make a difference maxwelld@iupui.edu