1. Józefa Fawcett Learning & Academic Adviser to Forward Networking Learning Specialist, Instructional Designer Trainer, Quality Assessor Business Vocal Coach & Voice Over

2. ©2011 J. Fawcett for Forward Networking

3. Systematic Approach To Training ISO 10015 EFQM

4. ©2011 J. Fawcett for Forward Networking

5. Research study into the effectiveness of Corporate Universities Monitoring, assessing and improving the quality of Corporate Universities CHAPTER 5.

6. Results of 2011 ‘study’ Corporate Education Corporate Learning Corporate Universities Learning & Organisational Development Key challenges and interesting insights

7. Who’s talking? Project Managers IT Consultants CLO’s Directors of Corporate Education Heads of Training CEOs E-learning providers Marketing Managers International Business Development Managers Senior HR Executives OD Consultants

8. o Few discussions about leading a successful CU but lots about leadership programme content o Telecom in Cyprus – Richard’s CU blueprint o Not a one size fits all approach but close links with business strategy and top management support o “Seven practical applications of ethics in CU context” o Recipe and ingredients! “Knowledge is Power”

9. o Managing people and conflict huge topic offered o Stakeholders responsibility and management “sign-offs” key issue raised by quite a few o Little discussion about CU strategy or planning o Collaborative strategic planning at Snr level o Positive action (WiL) not part of CU strategy? o “How effective is your outsourcing strategy?” (nil)

10. o Emphasis on Project & Team Management o Challenges faced by BPM and its reasons o Automating processes highlighting more complex interpersonal human challenges o Lean & Six Sigma still taught widely o Increasing virtual classroom and self-paced learning options

11. o Little or no discussion about results or the impact CU provision makes in business o Little difference between programmes o CU statistics o More stories about experiences might help? o Where are you with your Social Media strategy? (Richard and Martin)

12. o “Against which high-impact areas, and organizations, do you benchmark yourself? For example, what delivery methods or design tools do you use?” (nil) o “My leader is adding training to his yearly objectives: what measures have worked for your leadership re: training objectives that will be pushed down to the entire organization to accomplish?” (nil)

13. Create your own story – based upon your CU needs

14. Our conference hashtag on Twitter is #ECUZurich

15. http://connectmeqr.com/jozefa