1. DEED WorkForce Center Reception and Resource Area Certification Program Unemployment Insurance Training UI Basic Information and Reaching UI Segment 5

2. Segment 5 UI Basic Information and Reaching UI Options, Assistance and Hours Important Reminders Connecting to a UI CSR UI Phone Tree

3. Options, Assistance and Hours Seasonal busy time:  Starts November  Peaks January  Tapers off March Self-service options Online service  Monday – Friday  6 a.m. to 6 p.m. Automated Phone Service:  Follow phone schedule to request benefit payments  6 a.m. to 6 p.m. UI CSR:  8 a.m. to 4:30 p.m. Language Assistance  Language Line service Languages:  English  Spanish  Hmong  Somali  Other languages connect to UI CSR Electronic Payments  Debit card  Direct Deposit

4. Important Items Customers should be prepared for the application process. Explain busy season and best times to reach UI: later in the day or week. Request weekly benefit payments. Payments are made electronically:  Debit card – will be mailed unless direct deposit is requested  Direct deposit – bank information is required.

5. Reaching UI Customer Service “Get Answers to Your Unemployment Benefit Questions”” – Phone Tree for steps to connecting to UI Customer Service Twin Cities area: 651-296-3644 Greater Minnesota: 1-877-898-9090 TTY (for the deaf and hard of hearing): 1-866-814-1252 Enter language choice Enter Social Security number Press pound sign Note:When UI phone lines reach maximum capacity, phone lines get flooded, and applicants are alerted through an automated message instructing them to call back at a later time or applicants gets a busy signal.

7. This completes Segment 5 training for Unemployment Insurance Thank you.