1. managing M
Definition
Valuing all employees and treating others with respect and dignity.
Providing a safe, violence-free, harassment-free, discrimination-free, non-retaliatory environment.
l Exceptional Customer Service l Empower the Individual l Environment of Care

2. M Legal Cultural Ethical managing
l Exceptional Customer Service l Empower the Individual l Environment of Care

3. M Environment Professional Workplace Accountability to Live Standards
managing M
Environment
Professional Workplace
Accountability to Live Standards
Knowledgeable and Committed Leaders
On-going Communication
Careful Consideration of Each Decision
l Exceptional Customer Service l Empower the Individual l Environment of Care

4. M An Employee’s Role Tell the Harasser to Stop
managing M
An Employee’s Role
Tell the Harasser to Stop
Report the Incident Immediately
Report any Recurrences
l Exceptional Customer Service l Empower the Individual l Environment of Care

5. M My Role as Supervisor Know & Comply w. Policies/Procedures
managing M
My Role as Supervisor
Know & Comply w. Policies/Procedures
Inform Others About Reporting
Report Complaints Immediately
Assist HR as Required
Assure proper treatment of complainant
Make sure harassment stops
Do not retaliate
l Exceptional Customer Service l Empower the Individual l Environment of Care

6. M The List Discrimination Unlawful Harassment Quid pro quo Harassment
managing M
The List
Discrimination
Unlawful Harassment
Quid pro quo Harassment
Hostile Work Environment
Workplace Bullying
Retaliation
l Exceptional Customer Service l Empower the Individual l Environment of Care