1. CLIU 21 Librarians' Consortium Meeting

2. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during school year

3. Access All you need is Internet access Logon is anonymous; users are only required to provide a screen name, question, and zip code Librarian’s respond by having a chat conversation and showing relevant Web sites Web-based software – No heavy lifting for you

4. How do Students Find Us?

7. Chat Interface

8. Chat Interface – During Chat

9. Chat Widget

10. What Happens? 5 – 15 minutes Chat conversation Provide the information and/or show the patron how to find the answer for future use. Staff tools = POWER Library, Access PA, Your catalog, Credo Reference & the open web Follow-up

11. After the Session Transcripts are reviewed for quality assurance by local and statewide Ask Here PA administrators Optional e-mail delivery of transcripts

12. Link to Ask Here PA Every school can link to Ask Here PA Linking instructions online at askherepa.org/quicklinking.htm –Provides staff with referring URL

13. askherepa.org/quicklinking.htm

14. Ask Here PA Course Understanding & Promoting Ask Here PA 3 Act 48 credits WebJunction –http://pa.webjunction.org/ More courses from Access PA –www.accesspa.state.pa.us/wjcourses.htm

15. Your Students We love them! …but not all at once Limit simultaneous logons –Stagger logon times –Pair them up into groups We help with school related work and research, but… –We don’t do “solve for x” or reading comprehension

16. During Chat They can tell us what they know already Patience is… –Not logging in again because you want it faster –Understanding research can take time Provide an e-mail and we can send more!

17. Lesson Plan A Good Question Gets a Good Answer –askherepa.org/lessons/goodquestion.htm

18. Ready-to-Go Presentation In PPT and PDF

19. We are Socially Inclined http://www.facebook.com/pages/Ask-Here- PA/148629061859944 http://twitter.com/askherepa

20. Questions?