1. Technical Aspects of the TSO Workshop Dennie Gilbert MT(ASCP)SBB May 15, 2015

2. Agenda Client Relations Manager served as the workshop coordinator and moderator Many process controls involved

3. Process Controls 3

4. Sample Agenda 4

5. Day of Workshop Conduct workshop Obtain evaluations Get continuing Education File with CE Broker 5

6. 6 What are the next steps?

7. TSO/PBM User group Meets every other month Use Go to Training Software (Citrix) Users take a survey the month before Limited to 10 questions Benchmarking with 220 hospitals Inspection readiness 7

8. SECTION TWO Launched a Scientific, Medical and Technical Website

9. SMT Website 9 Exclusive use of our customers User ID and Password protected

10. Website Content Newsletters White papers User group survey User group meeting minutes User group lectures Many other resources 10

11. Conclusions Provide “behind the scenes support” Wide variety of activities Constant communication with hospital customers 11