1. 11 Global Refinery Managers Meeting Nobody Gets Hurt 100% Compliance Everything Available Lowest Sustainable Cost Best Yields with Optimal Energy Input

2. 22 Commitment to Business: Operational Excellence THE PATH FORWARD

3. 33 Operational Excellence Requirements Processes Jobs & Tools Organization What How Who Nobody Gets Hurt 100% Compliance Everything Available Lowest Sustainable Cost Best Yields with Optimal Energy Input

4. 44 RMS Relationship to SOP US / Motiva Refining Work Process Model * Inherent in all Refinery Management Systems RLT-MS HSE-MS Hydrocarbon MS Asset MS Admin MS RMS “File Cabinet”

5. 55 Console Positions: Specialized refining process experts Systems view Advanced training Group has say in selection Ability & interest Pay to recognize learning & skills Reliability / PM Positions: RCM – specialized equipment PM tasks Reliability tasks Performance Monitoring/ Troubleshooting RCM exception elimination Bad Actor elimination Equipment historian Data analysis Field Op Positions: RCM – Surveillance & Op / PM tasks Data capture / analysis Field line ups & samples Chemical management Equipment start up / shut down Maintenance Prioritization / Prep

6. 66 RoF – Maintenance Impact Analysis

7. 77 Routes of progression ESP Leadership RCM Leadership OMC Leadership Planning Leadership Craft Leadership PAYPAY Console 2 Console 1 Lead Field Support Lead PM Craft Traditional Staff duties Repair Craft New Hire Qualifications & Time Apprenticeship As req’d * Selection Process Seniority * Selection Process Traditional Staff duties * Selection Process * Selection Process to be based on skills, seniority or combination

8. 88 Jargon Buster The Rings > 5 things we have to do well!! RMS > Refinery Management System WPM > Work Process Management = DBAM PSI > Process Safety Initiatives ROF > Refinery of the Future PM > Proactive or Preventive Maintenance SME > Subject Matter Experts RMT > Refinery Management Team RCM > Reliability Centered Maintenance ESP > Ensure Safe Production