1. Neighbourhood Services Localised Working East Gosforth Ward sub-committee 9 Th. May 2005

2. Localised working - objectives Responding quickly and effectively to resident priorities Based on local priorities Looking for solutions Working in partnership Involvement of residents

3. Localised working – what it means Responding to priorities in a ward Ward-based, responsive staff in each ward Empowering staff to do what is needed not just what is scheduled One, named manager as an entry point to Neighbourhood Services

4. Ward based, responsive services Full time Neighbourhood Response Manager – manage Neighbourhood Response Team + main point of contact for other Neighbourhood Services operations Neighbourhood Response Team - to respond to neighbourhood priorities Ward co-ordinator responsible for ward committees, community engagement & wider partnership co-ordination

5. Neighbourhood Response Team  NRM, Dave Roberts  Rapid Response, Bryan Bennett John Ilderton, Ben Slater Street Cleaning, Tony Stewart Harry Sellars Grounds Maintenance, M Warrington

6. NS ward delivery plan Ward profile & essential information Delivery data ward appraisal local service agreements Performance information Ward priorities & investment

7. Ward priority plan  Short Term, General Maintainance of Quarry park Medium Term, Road resurfacing Dene Terrace Long Term, Salters Bridge

8. Outcomes Cleaner, greener & safer neighbourhoods Council services embedded in local community Performance management to support delivery & engagement More job satisfaction for staff