1. Supporting Services in Schools 2012 -2015 ICT Service Level Agreement Howard Lazarus - ICT Support Manager Martin Morgans - Datacentre Manager

2. Supporting Services in Schools 2012 - 2015 ICT Strategy 2009-2012 To ensure that the ICT Strategy can respond to the needs of the learning community To enable access to ICT across the learning community To provide an effective support arrangement for Schools MIS To provide a centralised virtual learning environment To provide a centralised approach to email, intranet, IP telephony and other corporate services To enable an agreed approach to the secure and safe use of ICT To provide a central procurement service including advice To provide a technical support service To review and implement a revised network model within schools

3. Supporting Services in Schools 2012 - 2015 Schedule A – MIS Support Schedule A1 – PX Support Schedule A2 – Moodle Support Schedule B – Advice & Procurement Schedule C – IT Engineer Schedule D – Internet & Network Support Schedule E – Backup Schedule F – VOIP Support Schedule G – Desktop Cloud Service

4. Supporting Services in Schools 2012 - 2015 Schedule A – MIS Support for All Schools SIMS Support and Upgrades FMS PLASC Returns Assessments Other Applications - Teachers2Parents, Group Call Costs Primary (53)£1,300 Secondary (9)£4,200

5. Supporting Services in Schools 2012 - 2015 Schedule A1 – Proposed MIS Support for Partnership Exchange Timetable support Monitor movement of children Assessment Support PX Software Support and Upgrades Costs Secondary and Special Schools(12)£1,000 Bridgend College £1,000 Total Income £13,000

6. Supporting Services in Schools 2012 - 2015 Schedule A2 – Proposed Support for Moodle User administration Moodle updates Moodle site development Storage requirements Costs Primary (53) £250 Secondary (9) £500 Total Income £17,750

7. Supporting Services in Schools 2012 - 2015 Schedule B – Advice & Procurement Provide technical vetting of intended purchases and advise on whether hardware specifications are appropriate for intended use Process orders for ICT hardware and associated equipment and arrange delivery to school Advice will also be provided on request for any other aspect of ICT related to school use. Costs Schools (44) £250.00 Schools should note that if this option is not selected, then time spent on a procurement call by any ICT Department staff excluding your engineer will be charged at the current business rate.

8. Supporting Services in Schools 2012 - 2015 Schedule C – ICT Technical Support Engineer An ICT technical support engineer will be employed by the ICT Department and allocated to the school at the selected frequency All employer’s responsibilities and associated costs will be dealt with by the ICT Department. We will monitor their work and seek to ensure a uniformity of ICT standard throughout schools. We will take responsibility for the professional development of the engineers and provide training where a need is identified. Option A (1/2 day fortnight) - £1,800 Option B (1/2 day week) - £3,600 Option C (1 day week) - £7,200

9. Supporting Our School Services 2012 - 2015 Schedule C – ICT Technical Support Engineer Costs Income Schools Support Manager - 100% £ 48,070.15 Technical Support Engineer 1 £ 24,915.86 Technical Support Engineer 2 £ 24,915.86 Technical Support Engineer 3 £ 24,916.94 Technical Support Engineer 4 £ 24,915.86 Technical Support Engineer 5 £ 24,915.86 Technical Support Engineer 6 £ 24,915.86 Mileage £ 3,500.00 £ 201,066.39 Option A £ 1,800.0018 £ 32,400.00 Option B £ 3,600.0022 £ 79,200.00 Option C £ 7,200.0012 £ 86,400.00 Heronsbridge £ 7,200.001 Maes Yr Haul £ 3,600.001 Tondu £ 1,800.001 £210,600

10. Supporting Services in Schools 2012 - 2015 Schedule D – Internet & Network Support All Schools – For schools that access the internet via the broadband network, we will provide internet filtering to ensure that unsafe and undesirable sites are blocked. Primary Schools Only - Total Network Support provides maintenance of the network hardware within the school. This includes the fixed network cabling throughout the school, the routers and communications switches, wireless access points, junctions and repeaters. Costs Primary (53)£600 Secondary (9)£500

11. Supporting Services in Schools 2012 - 2015 Schedule E - Backup The ICT Department will maintain a backup of all data held on the school MIS. In the case of secondary schools this will be the administration server, for primary schools this will normally be the main administration PC. The ICT Department will maintain a backup of all centralised data where schools have taken the Desktop Cloud option Costs Primary (48)£540 Secondary (7)£1,250

12. Supporting Services in Schools 2012 - 2015 Schedule F – VOIP Support To Support the VOIP telephone system installed by the ICT Department Support of VoIP phones, upkeep of Call Manager and any reconfiguration Hardware maintenance will no longer be covered Number of Phones Number of SchoolsCost 1 - 1947 £ 200.00 20 >7 £ 350.00

13. Supporting Services in Schools 2012 - 2015 Schedule G – Desktop Cloud Support This ‘flattened’ network infrastructure will provide schools with the centralisation of the Schools SIMS Databases – delivering electronic registration to the classroom. It will also provide a centralised approach to communication and data management and will ensure compliance with the Government Security Guidelines GCSx/GSI Code of Connection (CoCo) and Data Protection. Access to Microsoft Office 2010 Extend the life of existing school pc Device Agnostic Access from Anywhere

14. Supporting Services in Schools 2012 - 2015