1. Blending in-person and online library services by utilizing mobile technology Jason Casden North Carolina State University Libraries ASEE - Mobile Strategies for Engineering Libraries June 13 th, 2012

2. Outline Overview Three projects at NCSU Libraries – WolfWalk – Suma – “Get Help” iPad kiosk application What’s around the corner?

3. In-person services

4. Online services

5. Improved integration

6. Can we improve integration... between in-person and online services

7. Can we improve integration... between in-person and online services into new contexts of use

8. Can we improve integration... between in-person and online services into new contexts of use with improved data-informed design

9. Could we utilize mobility…

10. to reach new users or to open pathways to new kinds of use?

11. Could we utilize mobility… to reach new users or to open pathways to new kinds of use? to extend the reach of in-person services?

12. Could we utilize mobility… to reach new users or to open pathways to new kinds of use? to extend the reach of in-person services? to better understand how people use our spaces and services?

13. Could we utilize mobility… to reach new users or to open pathways to new kinds of use? to extend the reach of in-person services? to better understand how people use our spaces and services? to enhance staff performance?

14. Three projects at NCSU

15. WolfWalk

16. Make it easy for the NC State campus community to learn about the history of campus while on campus.

17. Todd Kosmerick and Adam Berenbak, NCSU Libraries

19. WolfWalk Launched 2010 Major update June 2011 3 flavors – Web App – iPhone/iPod Touch – iPad 1000+ images

30. User demographics (?)

31. Top image request paths

32. Parents?

33. Current and recent students?

34. Grandparents?

35. Daily trends

36. Historical State

37. WolfWalk

38. “Get Help” kiosk

39. Wireframe created by Adam Rogers, NCSU Libraries.

43. Screenshot 3

45. What’s next? Track usage stats Consider other kinds of content Consider other methods of contact Possibly deploy to other locations

46. Suma

47. Illustration by Joyce Chapman

48. Suma Replace and dramatically improve the entire workflow for collecting and analyzing data about the use of physical spaces.

49. Staff as sensors Joyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.

50. What is the system?

54. What is the data?

57. What are we trying to replace? CC BY-NC-ND 2.0. Dipesh Soneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/

65. …and it’s Open Source. http://github.com/cazzerson/Suma

66. …in summary

67. Could we utilize mobility to… reach new users or to open pathways to new kinds of use? extend the reach of in-person services? better understand how people use our spaces and services? enhance staff performance?

68. What's coming? James B. Hunt, Jr. Library Roaming reference More uniform data collection and analysis Targeted and experimental space and service design

69. WolfWalk credits The project team – Tito Sierra – Jason Casden – Cory Lown – Steven Morris – Markus Wust – Brian Dietz – Todd Kosmerick – Joseph Ryan

70. “Get Help” kiosk credits The project team – Jason Casden – Adam Rogers – David Woodbury – John Pommerich

71. Suma credits The project team – Jason Casden – Rob Rucker – Joyce Chapman – Eric McEachern – Bret Davidson – Rusty Earl

72. Project links WolfWalk m.lib.ncsu.edu/wolfwalk Suma www.lib.ncsu.edu/dli/projects/spaceasse sstool

73. Thanks! Jason Casden jason_casden@ncsu.edu @cazzerson Slides: http://go.ncsu.edu/asee12-casden