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2. NATIONAL BENEFITS CENTER I-600/I-600A Processing at the NBC June 28, 2010

3. National Benefits Center June 2010 3 Overview  Introductions  What is an extension?  What is a grandfathered case?  Centralization Process Overview  Mailing Instructions for Extensions/Significant Changes  Process Metrics  NBC Outreach  Contact Information

4. National Benefits Center June 2010 4 Adoption Centralization at the NBC  On April 1, 2010, USCIS began the first phase to centralize processing at the NBC. This first phase included centralizing the adjudication of all newly domestic filed I-600A/I-600 cases in the US.  On July 1, 2010, USCIS will begin the second and final phase of centralization. This phase will include centralized processing of all grandfathered and extension cases.

5. National Benefits Center June 2010 5 What is an Extension case?  An approved I-600A may be extended for an additional 18 months of approval if the request to extend is received prior to the I-600A expiration date.  An approved case that was grandfathered under Orphan regulations and process can be extended. Requesting an extension allows:  Continuance under the orphan process without loosing place in queue under grandfathered policies. Letting the approval expire will require you to file under Hague requirements, with fee.

6. National Benefits Center June 2010 6 What is a Grandfathered Case?  A case is grandfathered under Orphan process and regulations for Hague countries if:  An I-600A/I-600 was filed with USCIS prior to Hague implementation in the US on April 1, 2008.  The approval remains valid.

7. National Benefits Center June 2010 7 What is a Transition Case?  A case is transitioned under Orphan process and regulations for Hague countries if:  An order of adoption or legal custody was issued in a Hague country prior to April 1, 2008.

8. National Benefits Center June 2010 8 Centralization of I-600A/I-600 Cases at the NBC DateProcess Step April 1, 2010All new cases filed in the US began processing at the National Benefits Center (NBC) – this step has been completed. June 25, 2010All USCIS Field Offices will initiate an inventory of all cases to be transferred to the NBC and begin the coordination for transfer. July 1, 2010a) Field Offices will ship all cases to the NBC. b) Impacted families will receive a letter from USCIS explaining the change. c) NBC will begin processing of all international adoption cases for USCIS filed within the United States.  Adoption Centralization Steps and Timeframes:

9. National Benefits Center June 2010 9 NBC Process Overview  I-600 / I-600 A filed at the lockbox facility (Day 1)  Lockbox accepts fee and forwards the case to the NBC (Day 1 – 5)  NBC receives cases from lockbox (Day 6-10)  NBC enters the case into tracking systems – acknowledgement notice is sent (Day 11 -13)  Case reviewed for all supporting materials (Day 13 -19)  If home study is present at the time of filing the case will be schedule to capture biometrics  If all materials present and fingerprints cleared, case will be adjudicated (Day 30)  If additional information is needed, a request for evidence will be issued  Once all materials needed are received and fingerprints cleared, the case will be adjudicated

10. National Benefits Center June 2010 10 NBC Processing Overview, cont  Points at which the process will generate interaction with the customer:  NBC receives the case from the lockbox facility – Day 11-13  NBC will generate a receipt notice and mail it to the customer  NBC reviews the case for all needing supporting documentation – Day 13-19  If materials are missing, the NBC will generate a request for evidence and mail it to the customer  This time will not be counted in the processing time. Once the requested information is received, processing will resume on the case  NBC Adjudicates the case (Day 30)  The NBC will mail the decision letter to the customer

11. National Benefits Center June 2010 11 NBC Processing of Extension Cases  Written request for extension from PAP must be submitted  No application is filed with USCIS for the request to extend approval  Proof of initial approval should be submitted along with an amended/updated home study  NBC will process extension requests based on the date they are received  Request should be sent to: National Benefits Center Attention: Adoptions PO Box 8025 Lee’s Summit, MO 64002

12. National Benefits Center June 2010 12 NBC Processing Times  The NBC has set a goal to process in the following timeframes  I-600 A – 30 Days  I-600 – 15 Days  Please note that if cases are received without all of the needed materials, a request for evidence (RFE) will be issued.  The time associated with the RFE is not counted in this timeframe  These timeframes are consistent with Hague Adoption timeframes

13. National Benefits Center June 2010 13 Instructions for filing Request for Extension and Significant Change Anticipated web posting July 1, 2010

14. National Benefits Center June 2010 14 NBC Adoption Metrics Data Quality Decisional Quality Customer Service Surveys QA of Response

15. National Benefits Center June 2010 15 Feedback from You  As we transition, what are issues that we should be aware of?  How can we best address these issues?  Outreach  What are the best methods?  Frequency

16. National Benefits Center June 2010 16 How to Contact NBC  Toll Free Number: 877-424-8374  Local Number :816-251-2770  Fax:816-251-2799  Email:NBC.Adoptions@DHS.govNBC.Adoptions@DHS.gov  Correspondence (including Home Studies and RFE responses):  USCIS/NBC Attention: Adoptions P.O. Box 8025 Lee’s Summit, MO 64002

17. National Benefits Center June 2010 17 How to Contact NBC  Bruce Paulin  Supervisory Immigration Services Officer816-251-2225  Amy Bourn  Supervisory Immigration Services Officer816-251- 2435 Donna Campagnolo  Assistant Center Director816-251-2425

18. National Benefits Center June 2010 18 National Benefits Center Thank you for your time. Any Questions?