1. Supply Chain Management World Class Performance

2. World Class The amount of production/service capacity to provide How this capacity should be broken up into specific production facilities(how they should be specialized and where located) What kind of equipment and systems to provide those facilities with Which materials, systems and services should be produced internally and which should be outsourced

3. World Class Have workers so skilled and effective competitors are continually trying to attract them away Equipment suppliers are continually seeking your advice about modifications, suggestions for new equipment More nimble in getting new products faster into the marketplace Integrate design of product and process so well that competitors can’t copy without major retooling and redesign expense Continually improve facilities and support systems

4. World Class Human resource policies and practices Quality assurance and control systems Production planning and inventory control systems New product development process Performance measurement and reward systems Organizational structure and design

5. Tools of SCM Strategy Asset management Postponement Time compression Flexibility –Product –Volume –Mix Information