1. The Student Experience Senior Tutors Network June 2007

2. ACADEMIC LIVING SOCIAL LIFE SUPPORT

3. Development of strategy evolves from this understanding of the student experience

4. 1. Induction 2. first six weeks 3. First assessed work 4. Returning after xmas break 5. First semester exams 6. End of first Year exams 7. Practical Placements Stress Points

5. Student Services Centre Highly visible Accessible Close to SU Central point for enquiry Majority of transactions Referral to specialist services

6. Student Services are available to support staff Provision of specialist services to students Provision of information and guidelines to staff Consultation services for staff Specialist services for staff

7. Summary: Understanding what students need is core to the development of a strategy to meet those needs Good policies are only part of the story The quality of relationship that the student makes with the University as a whole underpins everything else

8. Robin Dollery Head of Student Services