Presentation is loading. Please wait.

Presentation is loading. Please wait.

Together, we are One Emory Super User Webinar Four “Providing Transition Support” Presented by: Project Compass Organizational Change Management Team 08/27/2009.

Published byMarshall Boone Modified over 9 years ago

Similar presentations

Presentation on theme: "Together, we are One Emory Super User Webinar Four “Providing Transition Support” Presented by: Project Compass Organizational Change Management Team 08/27/2009."— Presentation transcript:

1 Together, we are One Emory Super User Webinar Four “Providing Transition Support” Presented by: Project Compass Organizational Change Management Team 08/27/2009

2 Together, we are One Emory Webinar Objectives  Prepare Super Users to Meet Their September Objective to “Provide Transition Support”  Provide Super Users with Special Tools and Support for Transition 2

3 Together, we are One Emory Agenda  Welcome – Teresa Hauck  Special Guest – Belva White, Assoc. VP for Finance & Controller  Review of Progress to Date  Tools and New Information  What’s Next  Questions? Presenters: Teresa Hauck and Zee Mehar 3

4 Together, we are One Emory Agenda  Welcome – Teresa Hauck  Special Guest – Belva White, Assoc. VP for Finance & Controller  Review of Progress to Date  Tools and New Information  What’s Next  Questions? Presenters: Teresa Hauck and Zee Mehar 4

5 Together, we are One Emory Guest Speaker 5 Belva White Associate VP for Finance & Controller

6 Together, we are One Emory Super User Objectives Become the local expert on PeopleSoft Financial processes Provide coaching and support to end users as they transition Ensure a smooth transition to the new system 6 We’ll achieve this objective in four step-wise phases.

7 Together, we are One Emory Enabling Change - The Super User’s Role 7 Enabling Change Prepare Yourself for Change Help Users Plan Their Training Reinforce Learning Provide Transition Support June July August September

8 Together, we are One Emory Enabling Change - The Super User’s Role 8 Enabling Change Prepare Yourself for Change Help Users Plan Their Training Reinforce Learning Provide Transition Support June July August September

9 Together, we are One Emory August – Reinforce Learning 9 July Reinforce Learning August

10 Together, we are One Emory “Talk to the Expert” Webinars and Open Houses 10 * The Grants Open Houses will present all related course material, and are positioned as an alternative to the distance learning course

11 Together, we are One Emory August – Reinforce Learning  Do you have any questions, concerns or additional needs related to your “August – Reinforce Learning? 11

12 Together, we are One Emory Agenda  Welcome – Teresa Hauck  Special Guest – Belva White, Assoc. VP for Finance & Controller  Review of Progress to Date  Tools and New Information  What’s Next  Questions? Presenters: Teresa Hauck and Zee Mehar 12

13 Together, we are One Emory Enabling Change - The Super User’s Role 13 Enabling Change Prepare Yourself for Change Help Users Plan Their Training Reinforce Learning Provide Transition Support June July August September

14 Together, we are One Emory Communications Update  Compass is not a Project anymore!

15 Together, we are One Emory Communications Update 15  One more Project Compass Bulletins before go-live!  Accessing Training via Project Compass web site  “Short List” of Preparation Activities  Compass Toolbox  Support Information

16 Together, we are One Emory New Way to Access Training 16

17 Together, we are One Emory Compass Toolbox 17  The Compass Toolbox is the one- stop for “go-live” support and materials.  Includes seven main sections:  Module Help & Job Aids  Known Issues/Troubleshooting Guide  Release Notes  Key Dates/Calendar  Reporting  Help Desk Contacts & Technical Support  Training (Ongoing Support)  The Module Help & Job Aids sections include links to module specific job aids and FAQs.

18 Together, we are One Emory “Short List” of Go-Live Tasks 18  Complete your training!  What will you need to do next week? Focus there!  Find your new department number and SmartKeys.  A new crosswalk old-to-new is on the Compass web site  Once we are live, you will be able to access the crosswalk from inside PeopleSoft  Connect to the support infrastructure  Review the Support Page on the Compass web site  Find your Super User  Consider the impact of the transition to existing procedures and policy.  A new set of revised forms will be posted to the Compass web site over the next day or so

19 Together, we are One Emory Support: Support Center Overview 19 Compass Support Center - Effective 9/1/2008 Hours: 8 am to 5 pm (M-F) Telephone number – 7-7000 Email – compass@emory.educompass@emory.edu Website – http://compass.emory.eduhttp://compass.emory.edu Mobile Support – rotational sessions  7-7000 will be set up as a “Call Tree”, but users can obtain help calling direct to:  EU System Access (7-7777)  EHC System Access (8-HELP)  EU AP/TE/Emory Express (7-5400)  EHC AP/TE/PMM (6-2441)  EU EPEX/Grants (7-2018)  EU AR/Billing (7-4024)  ALL GL/reporting/general (7-7000)  Scripts will be used during support and non-support hours to direct users to answers of frequently asked questions before number options are presented and while on hold Compass Call Tree Structure (Call 7-7000) Tier One: Keypad:Area: #1University #2Healthcare Tier Two: University Tree: Keypad:Area: #1Access to University systems #2University AP/Expense/Emory Express #3EPEX Budgets/Grants #4GL, Reporting, Compass Access #5Accounts Receivable/Billing #6Default to Compass #7Repeat the options Healthcare Tree: Keypad:Area: #1Access to Healthcare systems #2Healthcare AP/Expense/PMM #3Default to Compass Compass Call Tree Structure (Call 7-7000) Tier One: Keypad:Area: #1University #2Healthcare Tier Two: University Tree: Keypad:Area: #1Access to University systems #2University AP/Expense/Emory Express #3EPEX Budgets/Grants #4GL, Reporting, Compass Access #5Accounts Receivable/Billing #6Default to Compass #7Repeat the options Healthcare Tree: Keypad:Area: #1Access to Healthcare systems #2Healthcare AP/Expense/PMM #3Default to Compass

20 Together, we are One Emory Agenda  Welcome – Teresa Hauck  Special Guest – Belva White, Assoc. VP for Finance & Controller  Review of Progress to Date  Tools and New Information  What’s Next  Questions? Presenters: Teresa Hauck and Zee Mehar 20

21 Together, we are One Emory System Outages Impact Users 21

22 Together, we are One Emory Reminder – How to Stay Connected!  Compass Website  http://www.compass.emory.edu http://www.compass.emory.edu  Super User Web Page Super User Web Page  Key Communications  Project Compass Management Bulletins (weekly)  Compass Support  Call 7-7000  Email Compass Change Management Team!  compass@emory.edu compass@emory.edu 22

23 Together, we are One Emory Agenda  Welcome – Teresa Hauck  Special Guest – Belva White, Assoc. VP for Finance & Controller  Review of Progress to Date  Tools and New Information  What’s Next  Questions? Presenters: Teresa Hauck and Zee Mehar 23

24 Together, we are One Emory 24 Questions? Suggestions for FAQs?

25 Together, we are One Emory Agenda  Welcome – Teresa Hauck  Special Guest – Belva White, Assoc. VP for Finance & Controller  Review of Progress to Date  Tools and New Information  What’s Next  Questions? Presenters: Teresa Hauck and Zee Mehar 25

26 Together, we are One Emory Thank you! 26

Download ppt "Together, we are One Emory Super User Webinar Four “Providing Transition Support” Presented by: Project Compass Organizational Change Management Team 08/27/2009."

Similar presentations

From the eyes of an Administrator A general overview of e-CFunds Administrative Site, including navigation and exploring the features of this powerful.

From the eyes of an Administrator A general overview of e-CFunds Administrative Site, including navigation and exploring the features of this powerful.
Based on Survey Feedback from LEAs Examples:  Copy Rosters for a Teacher: ◦ Able to copy over a teacher’s entire roster to another subject area  Update.

Based on Survey Feedback from LEAs Examples:  Copy Rosters for a Teacher: ◦ Able to copy over a teacher’s entire roster to another subject area  Update.
1 State of Connecticut Core-CT Project HRMS Training Registration July, 2003.

1 State of Connecticut Core-CT Project HRMS Training Registration July, 2003.
Together, we are One Emory Super Users On-Boarding Webinar “Becoming a Project Compass Super User” Presented by: Project Compass Organizational Change.

Together, we are One Emory Super Users On-Boarding Webinar “Becoming a Project Compass Super User” Presented by: Project Compass Organizational Change.
Workday Financials Implementation Project Workday Ambassadors Claremont McKenna College Kravis Center, Lower Court 62 Thursday, April 30, 2015, 10:00 a.m.

Workday Financials Implementation Project Workday Ambassadors Claremont McKenna College Kravis Center, Lower Court 62 Thursday, April 30, 2015, 10:00 a.m.
INDIVIDUAL ACHIEVEMENT. EDUCATIONAL EXCELLENCE. ADMINISTRATIVE INNOVATION. INSTITUTIONAL PERFORMANCE. Banner Training and Help Desk Post Go-Live Becky.

INDIVIDUAL ACHIEVEMENT. EDUCATIONAL EXCELLENCE. ADMINISTRATIVE INNOVATION. INSTITUTIONAL PERFORMANCE. Banner Training and Help Desk Post Go-Live Becky.
Update: M-Pathways Financials v.9.1 Upgrade Financial Unit Liaisons July 20, 2011.

Update: M-Pathways Financials v.9.1 Upgrade Financial Unit Liaisons July 20, 2011.
Workday Financials Implementation Project

Workday Financials Implementation Project
Fall 2002 High School Counselor Conference 1 Changes In Counseling With Technology.

Fall 2002 High School Counselor Conference 1 Changes In Counseling With Technology.
Financials 9.1 Upgrade Progress Update Financial Unit Liaison Meeting May 18, 2011.

Financials 9.1 Upgrade Progress Update Financial Unit Liaison Meeting May 18, 2011.
SENCO Up-date Meeting June 2014. Outline of the session SENCO contact list DfE letter to parents Transition arrangements – statement to EHCP Provision.

SENCO Up-date Meeting June Outline of the session SENCO contact list DfE letter to parents Transition arrangements – statement to EHCP Provision.
BUILDING SKILLS AND A BOOK OF BUSINESS AS A STUDENT LOAN CONSULTANT (SCL) AN INSTRUCTIONAL PLAN PRESENTED BY JESSICA MATYE.

BUILDING SKILLS AND A BOOK OF BUSINESS AS A STUDENT LOAN CONSULTANT (SCL) AN INSTRUCTIONAL PLAN PRESENTED BY JESSICA MATYE.
1-2 Training of Process FacilitatorsTraining of Coordinators 4-1.

1-2 Training of Process FacilitatorsTraining of Coordinators 4-1.
May 2015. Agenda  PeopleSoft History at Emory  Program Governance  Why Upgrade Now?  Program Guiding Principles  High-Level Roadmap  What Does This.

May Agenda  PeopleSoft History at Emory  Program Governance  Why Upgrade Now?  Program Guiding Principles  High-Level Roadmap  What Does This.
CHICAGO PUBLIC SCHOOLS IMPACT Gradebook Core Team Support Guidelines July 7, 2008 Instructional Management Program & Academic Communication Tool I M P.

CHICAGO PUBLIC SCHOOLS IMPACT Gradebook Core Team Support Guidelines July 7, 2008 Instructional Management Program & Academic Communication Tool I M P.
Annual Homeless Assessment Report (AHAR) 2010. What data will be included in the 2010 AHAR? October 1, 2009 – September 30, 2010 Seattle and King County.

Annual Homeless Assessment Report (AHAR) What data will be included in the 2010 AHAR? October 1, 2009 – September 30, 2010 Seattle and King County.
Preparing For PeopleSoft FSCM “Go-Live” July 2015 May 18, 2015.

Preparing For PeopleSoft FSCM “Go-Live” July 2015 May 18, 2015.
Together, we are One Emory Webinar Reporting Basics, Query Viewer & nVision Reports.

Together, we are One Emory Webinar Reporting Basics, Query Viewer & nVision Reports.
Welcome Class of 2014 Casting your Net Aug. 20-21 2014.

Welcome Class of 2014 Casting your Net Aug
Unit 9 – PEMS Blackberry Application Training. Course Goals What can PEMS do on my Blackberry? –basic functionality overview –planning information –reporting.

Unit 9 – PEMS Blackberry Application Training. Course Goals What can PEMS do on my Blackberry? –basic functionality overview –planning information –reporting.

Similar presentations

Ads by Google