1. Industry Leaders Forum EC Session September 16 th 2010 Bec Jackson ACE National Senior Policy Officer

2. Session Overview Where are we at? Work Capacity & Benchmarks Clients on Suspension Job Placement & Outcomes OSA’s Dual Servicing Over to you Guys…….

3. Where are we at? Since 1 March DMS ESS Total –Referrals: 23,50023,400 46,900 –Commencements 14,60013,300 27,900 –Job placements 4,800 4,100 8,900 Same period last year Total –DEN & VRS Commencements: 27,400 At end of June DMS ESS Total –Current in DES: 41,00056,000 97,000 –Total DES caseload # 53,80069,800123,600 # includes suspended and referred/not commenced

4. Work Capacity & Benchmarks Based on Future with Intervention

5. Work Capacity & Benchmarks Based on Future with Intervention Pushing Participants beyond capacity

6. Work Capacity & Benchmarks Based on Future with Intervention Pushing Participants beyond capacity JCA Perspective – Current Counts!

7. Work Capacity & Benchmarks Based on Future with Intervention Pushing Participants beyond capacity JCA Perspective – Current Counts! DEEWR Perspective – Program of Intervention!

8. Work Capacity & Benchmarks Based on Future with Intervention Pushing Participants beyond capacity JCA Perspective – Current Counts! DEEWR Perspective – Program of Intervention! So what can we do…….

9. So what can we do…… BUILD RELATIONSHIPS!!!

10. So what can we do…… BUILD RELATIONSHIPS!!! EDUCATE!!!

11. Clients on Suspension Working with Clients on Suspension Feedback around “pro-bono” work

12. Clients on Suspension Working with Clients on Suspension Feedback around “pro-bono” work Volunteer Periods?

13. Clients on Suspension Working with Clients on Suspension Feedback around “pro-bono” work Volunteer Periods? What is happening on the ground?

14. Clients on Suspension Partial Work Capacities…..

15. Clients on Suspension Temporary Work Capacities…..

16. Clients on Suspension Exits……What should we be doing? Implemented Fix – No more 0-7 Referral’s DO NOT Exit current 0-7’s Otherwise…exits as per guidelines

17. Job Placements Benchmark over 10 days ≠ 2 weeks

18. Job Placements Benchmark over 10 days ≠ 2 weeks Must follow process (currently)

19. Job Placements Benchmark over 10 days ≠ 2 weeks Must follow process (currently) Claim can be made as soon as hours are completed

20. Job Placements Benchmark over 10 days ≠ 2 weeks Must follow process (currently) Claim can be made as soon as hours are completed Does not have to be same as Anchor Date

21. Outcomes

22. Hours can be averaged over outcome period

23. Outcomes Hours can be averaged over outcome period No minimum hours per week….

24. Outcomes Hours can be averaged over outcome period No minimum hours per week…. ……BUT must work each week unless under break guidelines

25. Outcomes Hours can be averaged over outcome period No minimum hours per week…. ……BUT must work each week unless under break guidelines Pathway – Full Conversion

26. OSA’s Contextual Assessment NOT Contractual Compliance Activity

27. OSA’s Contextual Assessment NOT Contractual Compliance Activity Sooner is better in terms of allocating

28. OSA’s Contextual Assessment NOT Contractual Compliance Activity Sooner is better in terms of allocating Language is crucial

29. OSA’s It’s not (just) about hours – it’s about SUPPORT!!

30. OSA’s It’s not (just) about hours – it’s about SUPPORT!! We need to educate OSA’s about who we are and what we do

31. OSA’s It’s not (just) about hours – it’s about SUPPORT!! We need to educate OSA’s about who we are and what we do HOW???

32. OSA’s Talking about barriers… l Common LanguageWay that this could be presented instead Person has physical disabilities Person’s physical disabilities result in access and productivity issue at the worksite for example, …..speed in shucking oysters is at 25% of his coworkers average speed Person has no literacy or numeracy The job requires … to check emails daily which requires full assistance as he has limited literacy. Self esteem …. will not respond to colleagues at work when they speak to him which appears to be due to his low self esteem, this has impacted on his ability to form friendships and generate natural coworker support in the workplace Not motivated to work….. often expresses a desire “to get out of this crap job” which he indicates affects his motivation to perform at work. He is unable to articulate what makes the job “crap”.

33. OSA’s Talking about support… l Common LanguageWay that this could be presented instead Fortnightly drop ins A regular routine of checking progress, problem solving issues and mentoring social interaction is delivered through at least fortnightly contact at the worksite. Worksite visits Assisting with task learning in the workplace. Over the past month this has been focused on the task of ………….. Phone calls to the employer Employer liaison to assist in developing strategies to overcome the workplace barrier of …….. Social support requiredProvide assistance with external factors such as vehicle reliance that is impacting on reliable attendance at work.

34. Dual Servicing No longer required to leave ADE position to access DES

35. Dual Servicing No longer required to leave ADE position to access DES Must meet eligibility requirements

36. Dual Servicing No longer required to leave ADE position to access DES Must meet eligibility requirements Not perfect – but a start

37. Dual Servicing No longer required to leave ADE position to access DES Must meet eligibility requirements Not perfect – but a start We’re working on it!!

38. Over to you Guys……

39. bec.jackson@acenational.org.au