1. TEAM PRESSURES AND CHALLENGES MEETING THE CHALLENGES

2. TEAM PRESSURES Deviance – actions that violate norms  Role expectations  Expressing deviant opinions  Innovating

3. TEAM PRESSURES (CONT’D.) Conformity – actions consistent with norms  Motives  Protection of ego or self-image  Instrumentalism  Avoiding interpersonal conflict  Methods  Culture  Responses Groupware & Virtual Meeting Influences

4. GROUPTHINK Groupthink – high-powered groups making bad decisions; mindlessness … How Groupthink Happens  Cohesiveness  Structure  Situation  Leadership

5. GROUPTHINK (CONT’D.) What Groupthink Does  Illusion of invulnerability  Belief in the group’s inherent morality  Stereotyping members of out-groups  Closed-mindedness; collective rationalization  Self-censorship  Pressure on dissenters  Mindguards  Illusion of unanimity

6. GROUPTHINK (CONT’D.) How to Reduce Groupthink  Norm setting  Assumption testing  Information scouting  Challenging  Structure shifting  Focus meetings  Reviewing  Processing

7. COMPETITIVE COMMUNICATION How People Play Games  Gimmick  Script  Payoff How Games Affect Climate  Cooperative vs. competitive  Manipulation

8. COMPETITIVE COMMUNICATION (CONT’D.) How to Handle a Game  How seriously is the game affecting the team?  How reasonable is the initiator?  How clear is the source of the game?  How obvious is the payoff?  How to confront the issue  Whether to intervene  Getting to the game

9. CONFLICT Types of Conflict  Productive  Positive  Depersonalized  Substantive  Cooperative  Dysfunctional  Negative  Personalized  Affective  Competitive

10. CONFLICT (CONT’D.) Sources of Conflict  Information  Resources  Expectations  Needs  Power and control  Values, attitudes, and beliefs  Ethics  Personality

11. CONFLICT (CONT’D.) Approaches to Conflict Management  Individual styles  Collaborator  Compromiser  Accommodator  Controller  Avoider

12. CONFLICT (CONT’D.) Communication Adaptation  Concern for individuals and the team  Fairness and equity  Good humor  Sense of humor

13. CONFLICT (CONT’D.) Processes of Conflict Management  Assess importance  Diagnose the conflict  What is the focus  Analyze people’s interests  Analyze how the team normally transacts issues  Manage conflict indirectly?  Confronting and negotiating