1. A Well Oiled Machine: Running Your Portfolio Saturday, March 24, 2012 1:30 pm Track: Brokers Becoming Lessors Speakers: Joe Andries – GreatAmerica Portfolio Services Group, LLC Jack Harvey, CLP – Enterprise Financial Solutions, Inc. Amy Spragg, CLP – Pacifica Capital

2. Speakers Joe Andries – Vice President and General Manager of Great America Portfolio Services Group LLC, Cedar Rapids, IA. Amy Spragg, CLP – Owner and Managing Director of Pacifica Capital, San Juan Capistrano, CA. Jack Harvey, CLP – Owner and President of Enterprise Financial Solutions, Inc., Little Rock, AR.

3. Invoicing Interim Invoicing/Rent –Fixed due date method –Proactive due date extension method Invoice Generation –Internally –Outsourced –Coupon Booklets –ACH –Email or US Mail

4. Invoicing Custom Invoicing –Private label –Master lease consolidation –Individual schedules –Marketing solicitation Invoice Content –Billing information –Payment –Fees and taxes –Asset –Miscellaneous –Remittance stub with return envelope

5. Cash Management & Payment Collection Forms of Payment –Check –ACH –Wire –Credit Card –“Western Union” Lockbox/PO Box –Major/Regional Bank –Local PO Box

6. Sales Tax / Use Tax Application Process returns –Online –Via mail Frequency Audits Accrual vs. Cash Basis

7. Personal Property Tax Request Statement Process statement –Declaration date (Jan 1st) –Report assets on statement –Invoiced by jurisdiction –Tax due –Default Account

8. Personal Property Tax Bill Lessee’s –Estimated monthly amount on each invoice –Estimated annual amount in advance –Actual annual amount Conditional Sales/$1.00 purchase option EFA Audits

9. Account Support & Collections Customer Service –Early payoffs/buyouts Collection Procedures –Call –Letter –Legal –Enforcement/Repossess –Remarketing

10. End of Lease Evergreen clause/month to month renewal Notification options $1.00 purchase option True lease collection Equipment Return/Remarketing