2. Campus Solutions 9.0 Case Study: Student Financials in the Student Center USM Regional PeopleSoft/Oracle Conference November 16, 2007

3. What We Did Before Manual, no self service, all paper, no transparency

4. What We Improved Implemented Student Services Center for Student Financials

5. What We Improved Implemented student refund process through payroll, as delivered

6. What We Improved Implemented Sallie Mae API for Credit Card and ACH processing within Student Center

7. What We Improved Implemented proxy access for parents, a bolt-on customization

8. What We Improved Implementing targeted email functionality (using query) for billing purposes, a customization

9. Why We Did It On-line services for students On-line collection/notification process Automated student refunds Parent access to some on-line services

10. What We Learned Vanilla is good The upgrade experience is key Pay attention to self service and back office The upgrade process is continuous

11. Questions?

12. Christopher A. Salone Director, Office of Student Account Services Maryland Institute College of Art csalone@mica.edu | 410-225-2356