1. 5/4/2014 Power Distribution Management Trends and Emerging Technologies

2. 2 SYSTEMS INTEGRATION SYSTEMS INTEGRATION MOBILITY DATA MINING F U T U R E SMART GRID The four Pillars of Future

3. 3 Meter Reading and Billing / Invoicing Distributer3rd Party CompanyMeter Reader Dispatch Team Upload Meter Reading Plan Meter Reading Meter Reading routeExecute Route Perform Checks Pocket with local checks Pocket with Bluetooth Remote Meter Reading Print Center Print Document Data Dispatch Team Bills Bill Delivery Perform consumption Checks 9 days between Meter Reading and Bill Due Date C U R R E N T S I T U A T I O N Distributer3rd Party CompanyMeter Reader Dispatch Team Plan Meter Reading Meter Reading route Billing documents previously calculated Billing Information Local checks On-site Billing OCR TAG RFID 5 days between Meter Reading and Bill Due Date M O B I L I T Y Manual Routing GIS-oriented Routing Meter Reading and Bill Printting Meter Reading

4. 4 Distributer3rd Party CompanyMeter Reader S M A R T G R I D Print Center Print Document Data Dispatch Team Bills Bill Delivery Perform Consumption Checks 5 days between Meter Reading and Bill Due Date Upload Meter Reading Perform Checks Meter ReadingUploaded Meter Reading Regular delivery Electronic delivery Meter Reading and Billing / Invoicing Distributer3rd Party CompanyMeter Reader Dispatch Team Upload Meter Reading Plan Meter Reading Meter Reading routeExecute Route Perform Checks Pocket with local checks Pocket with Bluetooth Remote Meter Reading Print Center Print Document Data Dispatch Team Bills Bill Delivery Perform consumption Checks 9 days between Meter Reading and Bill Due Date C U R R E N T S I T U A T I O N Manual Routing Meter Reading

5. 5 Distributer3rd Party CompanyMeter Reader P A Y A S Y O U G O Banks Known kWh Purchase Upload Meter Reading Perform checks Meter ReadingUploaded Meter Reading On-line Smart-card Power Recharge Disconnection command Regulatory issues: Information of Monthly/Daily consumption history Allowed only to low income customer and rural regions with difficult access Pay As You Go Service

6. 6 Collecting and Dunning PillarFutureCurrent Situation Smart GridLocal Disconnection and Reconnection Data MiningSingle Dunning Procedure for all Customers MobilityPayment recognition after 2 days, leading to misdisconnection of customer with already paid bills Systems Integration- Manual routing - Few payment channels - Letter notifications Remote Disconnection and Reconnection One Dunning Procedure for each Customer profile Real-time recognition of Bill Payment GIS-oriented Dunning route Enable new payment channels Web-based notifications

7. 7 Losses Management PillarFutureCurrent Situation Data MiningSelection based on few criteria Systems IntegrationNon-existing Systems IntegrationVulnerable Grid Mobility Office ran processes High volume of manual data input Mistyping possibility Improved selection of undercharged Customers, by using all available data (consumption history, inspection history, geographic location, etc) GIS-oriented Inspection route Anti-theft Grid: Devices that send automatic notification of unauthorized connections Low voltage lines beside medium voltage lines Central Meter Devices placed in the lamppost More field executed processes and less back office executed processes: Establishing Loss ammount Negotiation Billing Installment Plan

8. 8 Field Service Distributer3rd Party CompanyField Service Team Business Dispatcher - Disconnections C U R R E N T S I T U A T I O N Distributer3rd Party CompanyField Service Team F U T U R E Dispatcher – Technical issues Dispatcher – Technical issues Central Service Dispatcher On-line Field Service Feedback Vehicle selection by: GIS-guided Service priority On-line R/3 Materials Update Feedback information leading to continuous improvement in route/team/priority management End-of-day Field Service Feedback Business Dispatcher - New connections New Connection Team Vehicle Technical Issues Team Vehicle Emergency Team Vehicle Disconnection Team Vehicle Remote access to technical guides Automatic identification of used materials (RFID, barcode) Technical Service New Connection Service Disconnection Service Emergency Service All kinds of Services

9. 9 9 Customer Service PillarFutureCurrent Situation Smart GridNon-existing Systems IntegrationFew communication channels Data MiningNon-existing Data MiningCampaign Management without CRM Analytics Allow customers to follow-up on his consumption data through Web- based reports Enable further communication channels such as Smartphone, SMS, etc. Analyze social media to identify potential opinion makers Leverage CRM Analytics to Campaign Execution

10. 10 Grid Maintenance and Automation Grid Maintenance - Current SituationGrid Automation - Current Situation Complex topology Remote access to limited information GIS-less decisions Few Grid sensors and automated devices No historical data Few maneuver options No self-regeneration capability No automatic devices Customer-triggered identification of power outage Grid Maintenance - FutureGrid Automation - Future Route optimization with GIS and historical data support Systems integration: GIS, SCADA, R/3, CCS, Google Earth More Grid sensors and automated devices Improved diagnostic capabilities by using specialist systems Lines with multiple redundant alternate route Install short-circuit current sensor in every segment of the grid Automatically detect Power outage in medium/low voltage grid Install smart devices Integration between Field Service Team tools and systems R1 R3 R2 SS 1 SS 2 SS 3 R4 R1 R4 R3 R2 SS 1 R5R6 R7 S S S SS 3 SS 2 R8R9 R10

11. 11 SYSTEMS INTEGRATION SYSTEMS INTEGRATION Devices that send automatic notification of unauthorized connections Electricity thieves Out-of- reach Devices Devices that send automatic notification of unauthorized connections Electricity thieves Out-of- reach Devices Remote and Automatic Service Disconnection / Reconnection Remote Meter Reading Billing processes grouped in fewer and bigger lots Pay As You Go service Match Device serial number – geographic location Remote Meter Reading Billing processes grouped in fewer and bigger lots Pay As You Go service Match Device serial number – geographic location Route Management / Optimization Identification of used materials (RFID, barcode) Route Management / Optimization Identification of used materials (RFID, barcode) Route Management / Optimization Real-time Web-based Customer notifications Enable new payment channels, such as credit card and other partner channels Route Management / Optimization Real-time Web-based Customer notifications Enable new payment channels, such as credit card and other partner channels Meter Reader Route Management / Optimization Web-based Bill delivery Improved management of Meter Reader notifications Meter Reader Route Management / Optimization Web-based Bill delivery Improved management of Meter Reader notifications GIS-controlled Premise Automatic insertion into Meter Reading route Identification of used materials Route Management / Optimization GIS-controlled Premise Automatic insertion into Meter Reading route Identification of used materials Route Management / Optimization Improved selection of undercharged Customers Customer profile One Dunning Procedure for each Customer profile Customer profile One Dunning Procedure for each Customer profile Follow-up on installed Load Demand management Follow-up on installed Load Demand management MOBILITY Field processing of Inspection, Billing, Invoicing and Installment Plan Real-time recognition of Bill Payment Real-time field Service Confirmation Real-time recognition of Bill Payment Real-time field Service Confirmation On-site Billing Photographic Meter Reading and image recognition Avoid not found Device Avoid misdelivered Bills On-site Billing Photographic Meter Reading and image recognition Avoid not found Device Avoid misdelivered Bills DATA MINING SMART GRID The four Pillars vs. Processes New Connections Meter Reading and Billing / Invoicing Collection and Dunning Losses Management

12. 12 SYSTEMS INTEGRATION SYSTEMS INTEGRATION Allow customers to follow-up on his consumption data through Web-based reports Automatic detection of Power outage in medium and low voltage grid Real-time SMS for Customer affected by a power outage GIS-oriented identification of power outage area Real-time SMS for Customer affected by a power outage GIS-oriented identification of power outage area Field Service reduction GIS-referenced Consumer Enable further communication channels such as Smartphone, SMS, etc. Personalized Customer Service GIS-referenced Consumer Enable further communication channels such as Smartphone, SMS, etc. Personalized Customer Service Lines with multiple redundant alternate route Install short-circuit current sensor in every segment of the grid Lines with multiple redundant alternate route Install short-circuit current sensor in every segment of the grid GIS-oriented selection of Field Service Team GIS-oriented route Feedback information to the maintenance system (grid improvements, material failure, tree prune management) GIS-oriented selection of Field Service Team GIS-oriented route Feedback information to the maintenance system (grid improvements, material failure, tree prune management) Route Management / Optimization Identification of used materials (RFID, barcode) Central Service Dispatcher Route Management / Optimization Identification of used materials (RFID, barcode) Central Service Dispatcher Social media analysis More effective Customer segmentation Social media analysis More effective Customer segmentation Predictive maintenance guided by power outage history MOBILITY Empower Field Service Team to execute simple Customer Service Processes Real-time field Service Confirmation On-line Management for the Logistics of Field Service Team and Vehicles Real-time field Service Confirmation On-line Management for the Logistics of Field Service Team and Vehicles DATA MINING SMART GRID Field Service Grid Maintenance Grid Automation Customer Service The four Pillars vs. Processes

13. 13 THANK YOU!