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1 Event Delayed Event Delayed? The team will reduce the situation to basic details and current conditions. The team will assess immediate response needs, (i.e. medical, security, facilities, equipment repair, etc.) and determine an appropriate response. The Venue Coordinator will notify all on- site Functional Area Leaders of the delay and an estimated restart time. At the earliest reasonable time, normal operational procedures will be re- established as much as the situation and conditions permit. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End No Yes Upon being notified that a potential event delay exists, the Venue Coordinator will immediately notify the members of the Venue Emergency Response Team (VERT). The VERT will immediately assemble at a secure, private and convenient location on premises. Level 1 Emergency Level 2 Emergency (see next page)
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2 Event Delayed (Cont) Event Postponed or cancelled? The JOCC will notify the Crisis Management Team (CMT) to provide this information to necessary resources. The Venue Coordinator, JOCC and the CMT will jointly decide if the event should be postponed or cancelled. Refer to policies and procedures on “Event Postponed” or “Event Cancelled” At the earliest reasonable time, normal operational procedures will be re- established as much as the situation and conditions permit. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End NO YES The Venue Coordinator will notify the Joint Operations Command Center (JOCC) of the delay an estimated restart time. Level 2 Emergency
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3 Event Postponed Event Postponed? At the earliest reasonable time, normal operational procedures will be re- established as much as the situation and conditions permit. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End NO YES The team will reduce the situation to basic details and current conditions. The team will assess immediate response needs, (i.e. medical, security, facilities, equipment repair, etc.) and determine an appropriate response. Upon being notified that a potential event postponement exists, the Venue Coordinator will immediately notify the members of the Venue Emergency Response Team (VERT). The VERT will immediately assemble at a secure, private and convenient location on premises. Level 2 Emergency The Venue Coordinator will notify all on- site Functional Area Leaders of the postponement and an estimated restart time. The Venue Coordinator will notify the Joint Operations Command Center (JOCC) of the postponement and an estimated restart time. (CONTINUED – see next page)
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4 Event Postponed (Cont) The JOCC will notify the Crisis Management Team (CMT) functional areas to provide this information to necessary resources. The Venue Coordinator and the JOCC will jointly decide if the event should be cancelled or re-scheduled. Refer to policies and procedures on “Event Cancelled”. At the earliest reasonable time, normal operational procedures will be re- established as much as the situation and conditions permit. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End NO YES Event cancelled or re-scheduled?
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5 Event Cancelled The team will reduce the situation to basic details and current conditions. The team will assess immediate response needs, (i.e. medical, security, facilities, equipment repair, etc.) and determine an appropriate response. The Venue Coordinator will notify the JOCC Director of their proposed plan. Upon being notified that a potential event cancellation exists, the Venue Coordinator will immediately notify the members of the Venue Emergency Response Team (VERT). The VERT will immediately assemble at a secure, private and convenient location on premises. Level 2 Emergency The Venue Coordinator, in consultation with the the JOCC Director and the Crisis Management Team will jointly decide if the event shall be cancelled. The JOCC Director will assemble the Crisis Management Team (CMT) to review the situation. NOYES At the earliest reasonable time, normal operational procedures will be re- established as much as the situation and conditions permit. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End Event cancelled? (Continued – See next page)
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6 Event Cancelled (Cont) On-site PA announcements of the cancellation will be made. The JOCC will notify Special Olympics Inc. (SOI) and relevant GOC Functional Areas Directors to provide this information to necessary resources. The Venue Coordinator will notify all on-site Functional Area Leaders of the cancellation. The JOCC will notify the Media Communications Center of the cancellation. The Venue Coordinator will provide written information concerning the situation and the response to the JOCC as soon as possible. End
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7 Change of Venue The VERT will reduce the situation to basic details and current conditions. The team will assess immediate response needs, (i.e. medical, security, facilities, equipment repair, etc.) and determine an appropriate response. Upon being notified that a potential change of venue exists, the Venue Coordinator will immediately notify the members of the Venue Emergency Response Team (VERT). The VERT will immediately assemble at a secure, private and convenient location on premises. Level 2 Emergency A The Venue Coordinator will provide the Joint Operations Command Center (JOCC) with an initial overview of the situation and their proposed plan to change the venue. The Venue Coordinator and the GOC Director of the JOCC will jointly decide if the change of venue will occur. The JOCC Director will assemble the Crisis Management Team (CMT) to review the current situation and possible solutions.
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8 Change of Venue (Cont) Venue Changed? A The JOCC will notify the Media Communications Center of the event venue change. The JOCC will notify Special Olympics Inc. (SOI) and the GOC Functional Area Directors to provide this information to necessary resources. Refer to the policies and procedures on “Event Delayed”, “Event Postponed”, or “Event Cancelled”. NO YES The Venue Coordinator will provide written information concerning the situation and the response to the JOCC as soon as possible. End
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9 Venue Evacuation Venue Evacuated? At the earliest reasonable time, normal operational procedures will be re- established as much as the situation and conditions permit. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End YES The team will reduce the situation to basic details and current conditions. The team will assess immediate response needs and determine the appropriate response. Upon being notified that a potential venue evacuation exists, the Venue Coordinator will immediately notify the members of the Venue Emergency Response Team (VERT). The VERT will immediately assemble at a secure, private and convenient location on premises. LEVEL 3 EMERGENCY A The Venue Coordinator will begin to evacuate the venue in accordance with site specific evacuation plan. The Venue Coordinator will notify the Joint Operations Command Center (JOCC) of the postponement and an estimated restart time. The Venue Coordinator will contact the local emergency services. NO
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10 Venue Evacuation (Cont) The JOCC will notify the Crisis Management Team. The JOCC will notify Special Olympic International (SOI) and the GOC Functional Areas to provide this information to necessary resources. A The JOCC will notify the Media Communications Center of the venue evacuation. Written information concerning the situation and the response will be gathered and submitted to the JOCC as soon as possible. The JOCC will continue to support the assigned local emergency services. The JOCC and the Venue Coordinator will refer to the policies and procedures on “Event Delayed”, “Event Postponed” and/or “Event Cancelled”. End
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11 Bomb Threat Cursory search required? When a telephone bomb threat is received, the Operator taking the call will immediately utilize the bomb threat checklist and ask the questions as listed. The person receiving the threat shall notify their Venue Coordinator and Venue Security Leader. A The JOCC will notify the local law enforcement agency having jurisdiction where the original phone call was received. A crime report will be taken NO YES The Venue Coordinator will notify the JOCC Director of the telephonic bomb threat. The JOCC Director will assemble the Crisis Management Team (CMT) to review the current situation and possible solutions. The JOCC Director and the Venue Coordinator will jointly decide if a cursory search of the venue is to be initiated. The Venue Coordinator will cause an incident report to be completed and submitted to the JOCC as soon as possible. End The Venue Coordinator of the identified site assembles the Venue Emergency Response Team (VERT) and initiates a cursory search of the venue. LEVEL 3 EMERGENCY
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12 Bomb Threat (Cont) Refer to the “Suspicious Package” section. Item Found? A The Venue Coordinator will notify the JOCC of the negative finding. NO YES The JOCC will notify the local law enforcement agency having jurisdiction where the original phone call was received. A crime report will be taken. The Venue Coordinator will cause an incident report to be completed and submitted to the JOCC as soon as possible. End
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13 Suspicious Package The package is released to its owner. Can the owner be identified? The package is to be considered suspicious in nature. NOYES The item is not to be moved and the area surrounding the suspicious package is to be isolated. Notification is to be made to the Venue Coordinator, the Venue Security Leader and on-site law enforcement. A package of unknown ownership is located. Written information concerning the situation and the response will be gathered and submitted to the Joint Operations Command Center (JOCC) in the daily event report. End A
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14 Suspicious Package (Cont) Is the suspicious package found to be explosive? The Venue Coordinator notifies the JOCC of the suspicious package. The JOCC Director will assemble the Crisis Management Team (CMT) to review the current situation and possible solutions. A The Venue Coordinator will notify The JOCC Director of the negative findings. The EOD team will follow their normal operating procedures. The JOCC Director notifies the Media Communications Center of the findings. End NOYES The JOCC Director and the Venue Coordinator will jointly decide if the Explosive Ordnance Disposal (EOD) team is to be dispatched. The EOD team is contacted by the JOCC to respond to the suspicious package. The JOCC Director notifies the Media Communication Center of the EOD response. The Venue Coordinator will cause an incident report to be completed and submitted to the JOCC as soon as possible. End The Venue Coordinator will yield to the direction of the local law enforcement agency. The Venue Coordinator will cause an incident report to be completed and submitted to the JOCC as soon as possible.
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15 Missing Delegate – On Venue Delegate located? The Venue Security Leader will request a description of the individual and pertinent data. This information will be distributed to all security personnel and information services. The information and data taken will be distributed to all security personnel and information services. Security will conduct a cursory search of the venue. A The Venue Security Leader will advise the police officer on site and the Venue Coordinator that the delegate has not been located. The found delegate is returned to the authorized delegation leaders. An incident report will be filed by the Venue Coordinator. End YES Missing delegate reported to venue security. The Venue Security Leader will confirm the report of the lost delegate with the available delegation leaders on-site. The Joint Operations Command Center (JOCC) will be notified when law enforcement support is requested by the Venue Coordinator. Level 2 Emergency The Venue Security Leader will notify the Venue Coordinator who will notify the Venue Emergency Response Team (VERT). NO
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16 Missing Delegate – On Venue (Cont) Delegate Located? The JOCC will assemble the Crisis Management Team and determine the appropriate action steps to be taken to support law enforcement officer on-site. The law enforcement officer on site will follow their standard operational procedures. A On-site law enforcement officer will relinquish the investigation to his agency. The found delegate will be returned to the authorized delegation leaders/Parent or Guardian. An incident report will be filed by the Venue Coordinator. End YESNO The JOCC will continue to support law enforcement agency and the JOCC will notify Special Olympics Inc. (SOI) and the Media Communications Center (MCCTR). An incident report will be filed by the Venue Coordinator. End
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17 Found Delegate On Venue Parent/Guardian Located? Delegate reported found to venue security. Security will retain the delegate at their present location and notify the Venue Security Leader. NO YES The Venue Coordinator will provide the Venue Emergency Response Team (VERT) and all other Functional Area Leaders with a description of the found child. The found delegate will be returned to the authorized parent or guardian. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End A The Venue Security Leader will notify Information Services and the Venue Coordinator of the found delegate. A Public Address announcement will be made in accordance with the standard PA announcements for found children/delegate(s). The on-site law enforcement officer is notified by the Venue Security Leader to escort the delegate to the pre-determined secured location within the venue.
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18 Found Delegate On Venue (Cont) End The JOCC notifies all venues of the found delegate, complete with description and all pertinent data. The Venue Coordinator notifies the JOCC that the found delegate has not been reunited with Coach/Delegation leader. A The JOCC notifies Special Olympics International (SOI) and Head of Delegation (HOD) of found delegate.
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19 Missing Delegate – Off Venue Joint Operations Command Center (JOCC) notified of lost delegate(s). The JOCC Director will confirm the report of the lost delegate with available delegation leaders. The JOCC will request a description of the individual(s) and pertinent data. JOCC notifies the Crisis Management Team and the local law enforcement agency. The JOCC will notify Special Olympic International (SOI) and the GOC Functional Areas to provide this information to necessary resources. The JOCC will notify the Media Communications Center of the lost delegate(s). End Written information concerning the situation and the response will be gathered and submitted to the JOCC as soon as possible. Level 2 Emergency The JOCC will maintain contact with the coach/individual notifying them of the situation to determine if further action is necessary. The JOCC will continue to support the assigned local law enforcement agency.
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20 Found Delegate Off Venue Delegate reported found to Law Enforcement. Law Enforcement checks delegate for injuries. Law Enforcement holds the delegate at their present location and notifies JOCC. JOCC files incident report. Medical Director files medical incident report. JOCC notifies Crisis Management Team of EMS transport of delegate. Is delegate injured? NO YES Is injury major? NOYES Law Enforcement calls 911 for EMS. Law Enforcement notifies JOCC of EMS dispatch, and patient hospital destination. JOCC notifies Transportation to pick-up delegate and take to home Village. JOCC notifies HOD and Delegation Services. Transportation picks up delegate from Law Enforcement official and transports to Delegation Services at the Venue Support Center in the home Village hotel. End. An incident report is filed by Delegation Services with assistance from the JOCC. Level 3 Emergency End CMT directs Medical Director and Delegation Services director to take appropriate action. CMT authorizes spokesperson to notify Media Communications Center.
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22 Missing Child On Venue Child Located? Child reported missing to venue security. The Venue Security Leader will request a description of the individual and distribute it to security personnel and information services. The reporting individual will be advised that when the person is located they will be taken to information services. NO YES The Venue Security Leader will initiate a cursory search of the venue in an attempt to locate the child. The found child will be returned to the authorized parent or guardian. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End The Venue Security Leader will advise the law enforcement officer on site and the Venue Coordinator that the lost child has not yet been located. The law enforcement officer on site will follow their standard operational procedures. The Venue Coordinator will notify the JOCC Director of the lost child situation. The JOCC will determine the appropriate action steps to be taken to support the law enforcement agency. A Level 2 Emergency The Venue Security Leader will notify the Venue Coordinator. The Venue Coordinator will assemble the Venue Emergency Response Team (VERT).
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23 Missing Child On Venue (Cont) End An incident report will be filed by the Venue Coordinator. Once the on-site law enforcement officer relinquishes the investigation to his agency, the Joint Operations Command Center (JOCC) will notify the Media Communications Center (MCCTR). Level 3 Emergency A
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24 Found Child On Venue Parent/Guardian Located? Child reported found to venue security. Security will retain the child at their present location and notify the Venue Security Leader. NOYES The Venue Coordinator will provide the VERT and all other Functional Area Leaders with a description of the found child. The found child will be returned to the authorized parent or guardian. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End A The Venue Security Leader will notify Information Services and the Venue Coordinator of the found child. A Public Address announcement will be made in accordance with the standard PA announcements for found children. The on-site law enforcement officer is notified by the Venue Security Leader to escort the child to the pre-determined secured location within the venue.
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25 Found Child On Venue (Cont) Parent/Guardian located in reasonable time period? The found child will be returned to the authorized parent or guardian. An incident report will be filed by the Venue Coordinator. End NOYES The JOCC notifies local law enforcement agencies of the found child. The JOCC, in conjunction with the local law enforcement agency, will determine a reasonable amount of time to retain the child on-site. The Venue Coordinator notifies the JOCC that the found child has not been reunited with Parent/Guardian. The JOCC notifies all appropriate venues of the found child, complete with description and all pertinent data. A The JOCC will instruct the Venue Coordinator to release the child to the law enforcement agency. An incident report will be filed by the Venue Coordinator. Level 3 Emergency The JOCC Director will notify the Media Communications Center (MCCTR) of the found child. End
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26 Serious Injury/Illness Delegate Medical personnel on-site? A Patient’s written medical history is given to EMS. Medical Leader notifies JOCC of incident and EMS dispatch and patient hospital destination. Local Emergency Medical Services (EMS) are contacted. Medical personnel are dispatched to the location of the potential serious injury/illness. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the incident report filed by the Venue Coordinator. End YESNO The JOCC will notify hospital, send medical history, offer available resources, and notify delegation/coach. An incident report will be filed by the Venue Coordinator. End Medical or venue personnel are notified of a potential serious injury/illness to a delegate. Is EMS required? Patient will be treated and taken to on-site clinic and/or Poly Clinic for definitive care and discharge. YES NO
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27 Serious Injury/Illness Delegate (Cont) A The Venue Coordinator notifies the JOCC Director that the EMS is en-route. Local EMS assumes responsibility for patient. EMS on-site? Local EMS are contacted. The Venue Medical Leader deploys on-site EMS unit. The Venue Coordinator notifies the JOCC Director that the EMS is en-route. End NOYES Written information concerning the situation and the response will be gathered and submitted to the JOCC. JOCC will notify Media Communications Center of EMS transport of delegate. End The Venue Coordinator will file an incident report with the JOCC as soon as possible. Written information concerning the situation and the response will be gathered and submitted to the JOCC. JOCC will notify Media Communications Center of EMS transport of delegate. The Venue Coordinator will file an incident report with the JOCC as soon as possible. On-site EMS assumes patient care responsibility. Level 3Level 3 Emergency
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28 Serious Injury/Illness Spectator – On Venue Medical personnel on-site? A Medical Leader notifies JOCC of incident and EMS dispatch and patient hospital destination. Local Emergency Medical Services (EMS) are contacted. Medical personnel are dispatched to the location of the potential serious injury/illness. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. End YES NO The JOCC will notify Media Communications Center of EMS transport of spectator. An incident report will be filed by the Venue Coordinator. End Medical or venue personnel are notified of a potential serious injury/illness to a spectator. Is EMS required? Patient will be treated and taken to on-site clinic and/or Poly Clinic for definitive care and discharge. YES NO
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29 Serious Injury/Illness Spectator On Venue (Cont) A Local EMS assumes patient responsibility. EMS on-site? Local EMS are contacted. The Venue Safety Leader will contact the Venue Medical Leader for deployment of EMS unit. End NO YES JOCC will notify Media Communications Center of EMS transport of spectator. End Level 3 Emergency Written information concerning the situation and the response will be gathered and submitted to the JOCC on an Incident Rep;ort as soon as possible. Local EMS assumes patient responsibility. JOCC will notify Media Communications Center of EMS transport of spectator. Written information concerning the situation and the response will be gathered and submitted to the JOCC on an Incident Rep;ort as soon as possible. Level 3 Emergency
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30 Non-Serious Medical Incident Minor injury/ illness? Medical personnel respond to incident/patient walk-in and access. Complete Patient Refusal form and obtain patient, parent or guardian signature. Treat patient. Complete patient encounter documentation. Follow discharge procedures and follow-up, if necessary. Submit Patient Encounter form to the JOCC on an Incident Report. End Written information concerning the situation will be gathered and submitted to the JOCC on an Incident Report. Patient Refuses Treatment End Patient Accepts Treatment
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31 Defection/Request for Political Asylum On-site Law Enforcement visible? Games personnel notified of the intention from a Foreign National to defect or make request for political asylum. The Games personnel will escort the Foreign National to a pre-determined secure location. The Games personnel will escort the Foreign National to the on-site law enforcement officer. Games personnel notifies the Venue Coordinator and the Venue Security Leader of the defection/ request for asylum and that the person requesting defection/asylum was turned over to the on-site law enforcement officer. End Games personnel notifies the Venue Coordinator and the Venue Security Leader of the defection/request for asylum. NO Yes The Venue Security Leader will notify the on-site law enforcement officer of the defection/ request for political asylum. The Venue Coordinator will immediately notify the JOCC. The JOCC will notify the Crisis Management Team. The JOCC Director will notify the appropriate local and federal law enforcement agencies for proper disposition. The GOC Director will also notify the Media Communications Center (MCCTR). The Venue Coordinator will file an Incident Report with the JOCC as soon as possible. The Commanding Officer of the JOCC will compile the appropriate reports and retain in file.
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32 Mass Casualty/Illness Situation On Venue Mass casualty/illness situation? The Venue Security Leader or Venue Medical Leader will notify the Venue Coordinator of the current situation. The Venue Coordinator will file an incident report with the JOCC as soon as possible. The Games personnel are dispatched to the site of potential mass casualty or illness Local Emergency Services (911) are contacted. The JOCC Director will notify the Media Communications Center (MCCTR) of the mass casualty/illness situation End YES NO End Games personnel are notified of a potential situation of mass casualty or illness at a venue. Local Emergency Services assumes control of incident. A Medical/Safety personnel on-site? YES NO Venue Coordinator notifies the JOCC Director of mass casualty/illness situation. The Venue Coordinator or The JOCC Director will request additional emergency personnel if appropriate. The Venue Coordinator will file an incident report with the JOCC as soon as possible. Level 3 Emergency
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33 Mass Casualty/Illness Situation On Venue (Cont) End Local Emergency Services (911) are contacted. The Medical/Safety personnel are dispatched to the site of mass casualty or illness. A On-site Games personnel are deployed to the location of the incident. The Venue Coordinator will notify the JOCC Director of the incident. Local Emergency Services assume control of the incident. The Venue Coordinator or The JOCC Director will request additional emergency personnel if appropriate. The Commanding Officer at the JOCC will notify the the Chief Executive Officer (CEO), Media Communications Center, and Special Olympics Inc. (SOI). The Venue Coordinator will file an incident report with the JOCC as soon as possible.
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34 Behavioral Crisis The VSC is notified that a behavioral situation is in progress. The VSC notifies Security and Medical to respond. Venue Coordinator is notified. Coach or Delegation Leader is notified. The Security and Medical personnel (and the Coach) will attempt to calm the Athlete and defuse the situation. Contact Behavioral Specialist and request them to report to the scene or VSC. Venue Coordinator is notified, and VERT is assembled if situation persists. The team will assess the situation and determine action. Take Athlete to the venue Medical Station. If Athlete refuses to be moved, Security should remove bystanders. Is there a Behavioral Specialist assigned to the Venue? YES NO The Venue Coordinator notifies the JOCC. The JOCC will notify the Crisis Management Team, as appropriate. Venue Coordinator will submit an incident report to the JOCC as soon as possible. End
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35 Death of a Delegate The JOCC is notified that a death has occurred. The JOCC Director will notify and assemble the Crisis Management Team. The Crisis Management Team will initiate appropriate action as necessary to determine the cause of death from local law enforcement, the Medical Committee, and/or the appropriate Head of Delegation. The notification of the next of kin will be determined by the JOCC and SOI in conjunction with the Medical Examiner. The JOCC will dispatch grievance counselor(s) to the appropriate delegation and/or delegates who were witness to the incident. The JOCC in conjunction with SOI, will assist with proper disposition of the remains. End The JOCC Director will compile the appropriate reports and retain in file. Level 3 Emergency
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36 Criminal Activity Is it criminal activity? YESNO End Violation of Games’ policy? The Venue Security Leader will determine if the activity is in violation of the Game’s policy. Written information concerning the situation and the response will be gathered and submitted to the JOCC in the daily event report. Person(s) providing the initial statement of suspected criminal activity will be advised of the final disposition. YESNO The on-site law enforcement officer takes appropriate action, and the Venue Security Leader assists as appropriate. The Venue Security Leader and on- site law enforcement respond and determine if the incident constitutes criminal activity. The Venue Security Leader notifies the Venue Coordinator and the JOCC of the incident and the action taken by the on-site law enforcement officer. The Venue Security Leader will complete the incident report. Venue Security is notified of an incident that could be criminal in nature. Security notifies Venue Security Leader and requests that the Venue Security Leader and the on-site local law enforcement officer respond to the location of the suspected criminal activity. Refer to “Disorderly Conduct/Trespass”portions of the Security Policies and Procedures manual.
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37 Inclement Weather Inclement weather reported to the Venue Coordinator. The Venue Coordinator will verify the report of inclement weather by use of on-site meteorologist or National Weather Service (NWS) via the Joint Operations Command Center (JOCC). Will system impact games? Normal operational procedures will be reestablished as much as the situation and conditions permit. The Venue Coordinator, in conjunction with the JOCC, will determine the appropriate plan of action. The JOCC and Venue Coordinator will refer to the policies and procedures on “Event Delayed”, “Event Postponed”, and/or “Event Cancelled”. End YESNO The type of inclement weather system will be identified to the Venue Coordinator, including type, arrival time, intensity and duration. End
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