1. DIEL What are the Difficulties (Opportunities)? Oftel Mobile Workshop 14th November 2001 Bob Twitchin Chairman of the Advisory Committee on Telecommunications for Disabled and Elderly People (DIEL)

2. DIEL Impairments Restricting Access/Choice (1) DEXTERITY - also older people HEARING - Range –Profound deafness:from Birth: Sign/Text Acquired:Text –Hard of Hearing:Hearing Aid Users Some Loss: Amplify? DEAF/BLIND - Sp. Equipment/interface

3. DIEL Impairments Restricting Access/Choice (2) SIGHT –Blindness: Audio equivalent/Voice Activate –Impaired: large keyboard/displays SPEECH:Text Learning Disability: Simplicity (Older) LOW INCOME: Many disabled people

4. DIEL ALSO, Many disabled and older people have impaired mobility. This often increases the importance of mobile communication for them, for example in emergencies.

5. DIEL Some Issues (1.) ACCESS TO TEXT RELAY SERVICE for text phone users/hearing customers EMERGENCY SERVICES ACCESS –Short code for text users –provision for HoH people (SMS option?) VISUAL EQUIVALENT FOR AUDIO –Call progress announcements –top up credit for text users

6. DIEL Some Issues (2.) REBATE FOR TEXT CALLS VOICE ACTUATION OF NETWORK SERVICES INTERNET ACCESS DIRECTORY ENQUIRY WITH CONNECTION AT STANDARD RATE

7. DIEL Some Issues (3.) TRAINING FOR CALL CENTRE & OTHER STAFF PRODUCTS/SERVICES GUIDE PRIORITY FAULT REPAIR THIRD PARTY CONTACT