1. VIKING Workshop – Incident Management, March 2006 National Guidelines for Incident Management in Norway Kjersti Leiren Boag, ViaNova TransIT

2. VIKING Workshop – Incident Management, March 2006 National Guidelines Incident Management Background Why is there a need for national guidelines? Guidelines for Incident Management 2005 Practical example

3. VIKING Workshop – Incident Management, March 2006 Background First version of guidelines finalised in 1995. Need for improved co-operation between different parties. –Police – road authorities – emergency services

4. VIKING Workshop – Incident Management, March 2006 Why? Decrease negative effects on traffic flow due to incidents!

5. VIKING Workshop – Incident Management, March 2006 Why? Road network with limited possibilities for rerouting. Fjord crossings – mobile quays for temporary ferries

6. VIKING Workshop – Incident Management, March 2006 Why? Plans for incident management very important even on roads with low traffic volumes.

7. VIKING Workshop – Incident Management, March 2006 Guidelines 2005 Main goal: –Establish guidelines for development of emergency plans and the organisation of incident management on roads. Guidelines do not cover ”crises” - ”daily” incident management only. –Closures and obstructions on roads due to traffic accidents, landslides and avalanches, flooding etc. –Planned events: roadworks, sports arrangements, rescue operations etc.

8. VIKING Workshop – Incident Management, March 2006 Guidelines 2005 – Content (1) Emergency plans: –Description of responsibilities (police and NPRA) –Routines for alert and information –Plans for rerouting (incl. temporary sign-posting or use of VMS) –Communication (e.g. no telephone coverage) Requirements to all regions: 24 hour service! Not only office hours

9. VIKING Workshop – Incident Management, March 2006 Guidelines 2005 – Content (2) Co-operation NPRA – police – rescue services: –Regular meetings and excercises required (evaluation included) –Personal contact important. Regional TICs – central role in incident management, in particular when it comes to: –Point of contact NPRA – police – rescue services –Information (internally in NPRA + to the public)

10. VIKING Workshop – Incident Management, March 2006 NPRA’s organisation

11. VIKING Workshop – Incident Management, March 2006 TIC POLICE Emergency services General DirectorNational TIC Contractor Region (office hours) Region (outside office hours) Regional road office INCIDENT

12. VIKING Workshop – Incident Management, March 2006 POLICE Information about: Closures Convoys Road conditions Roadworks Traffic conditions TIC Porsgrunn TIC Oslo (national) TIC Bergen @ www.vegvesen.no Teletext RADIO HELE NORGE Radio 175 TIC Trondheim TIC Mosjøen Radio TV TIC

13. VIKING Workshop – Incident Management, March 2006 Example - TIC Oslo Traffic Control Traffic Info - Emergency telephone - Tunnel radiobroadcasting Tunnel control

14. VIKING Workshop – Incident Management, March 2006 TIC Oslo Traffic Control Tunnel control Emergency handling

15. VIKING Workshop – Incident Management, March 2006 TIC Oslo Traffic operator Traffic police

16. VIKING Workshop – Incident Management, March 2006 TIC Oslo Co-operation: Police – Rescue services - NPRA

17. VIKING Workshop – Incident Management, March 2006 Thank you for Your attention! Kjersti Leiren Boag ViaNova TransIT AS E-mail: kjersti.boag@vianova.no