1. Planning for the Worst, Hoping for the Best Deborrah Glenn-Long Connecticut Student Loan Foundation Note: In order to minimize file size, all background graphics, photos and clipart have been removed from this presentation.

2. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Types of Disasters uEnvironmental ● Tornados and hurricanes ● Floods and fires ● Snow and ice ● Earthquakes and landslides ● Contamination and epidemics uTerrorism and sabotage uTheft and arson

3. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Types of Disasters (cont.) uPower outages uCommunications breakdowns uSystems ● Computer failures ● Cyber crimes ● Loss of data uWorkplace violence uHuman errors

4. Actual Disaster Events Source: Disaster Recovery Journal Website, accessed 10/2005.

5. ©2005 by Connecticut Student Loan Foundation. All rights reserved. FEMA Major Disaster Declarations Source: FEMA Website, accessed 10/2005.

6. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Computer Backups uHot site: ● Operationally-ready data center with specific hardware platforms uCold site: ● Empty computer room uMobile site: ● Stand alone units on trailers uElectronic vaulting: ● Moving data from subscriber site to hot site

7. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Gathering Information uExisting plan and evacuation procedures uOrganizational chart uStaff contact information uContact information for vendors, partners and 3 rd party servicers uComputer inventory, specifications and supporting documentation uList of forms, documents and publications

8. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Gathering Information (cont.) uDetails about communications systems uAsset inventories uProcedures for off-site storage facilities uCopies of maintenance and service agreements uList of emergency services and temporary employment agencies uInsurance information

9. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Process uDevelop Disaster Recovery Planning Team uIdentify potential hazards uPrioritize “business survival” needs: ● Equipment ● Buildings ● Processes ● Staffing uMake provisions for prolonged power outage

10. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Process (cont.) uDevelop provisions in the event payroll and accounting records are destroyed uAscertain how computer system(s) can be replaced and back-up data restored uDevelop multiple communication processes uDetermine what can be done if key partners are shut down uDetermine insurance needs uTest the plan

11. ©2005 by Connecticut Student Loan Foundation. All rights reserved. Tips uHave alternative vendors and partners in place uMake back-up copies of all data, forms, employee data, etc. uUse off-site storage facilities that are a reasonable distance away uAccount for procedural needs for IT restoration, including passwords uReview and update plan regularly