1. 1 ETHICAL ISSUES INTRODUCTION to E-COMMERCE (COMM1Q) Ethical Issues: source; Laudon & Laudon, Management Information Systems 7th Edn., Prentice-Hall, 1998

2. 2 ETHICS ARE... PRINCIPLES OF RIGHT AND WRONG USED TO GUIDE BEHAVIOR…. USED BY INDIVIDUALS, AS FREE MORAL AGENTS...

3. 3 ETHICS IN AN INFORMATION SOCIETY RESPONSIBILITY: Accepting costs, duties, obligations for decisions ACCOUNTABILITY: Assessing responsibilities for decisions & actions LIABILITY: Must pay for legal damages DUE PROCESS: Insures laws are applied properly

4. 4 INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS ACCOUNTABILITY & CONTROL SYSTEM QUALITY QUALITY OF LIFE MORAL DIMENSIONS OF THE INFORMATION SOCIETY

5. 5 INDIVIDUAL SOCIETY STATE/ POLITY ETHICAL ISSUES SOCIAL ISSUES POLITICAL ISSUES INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS & OBLIGATIONS GOVERNANCE PUBLIC SAFETY & WELFARE ETHICAL, SOCIAL & POLITICAL ISSUES INTERNET & E- COMMERCE

6. 6 E-COMMERCE FEATURES - THE ETHICAL ISSUES  Ubiquity  Global Reach  Standards  Richness  Interactivity  Information Density  Personalisation/Customisation

7. 7 Technology trends – Ethical Issues Doubling of computing power every 18 months Advances in data storage Advances in data mining techniques Advances in networking

8. 8 ETHICAL ANALYSIS FOR THE INFORMATION AGE IDENTIFY, DESCRIBE THE FACTS DEFINE THE CONFLICT, IDENTIFY VALUES IDENTIFY THE PARTIES INVOLVED IDENTIFY ALL THE OPTIONS IDENTIFY POTENTIAL CONSEQUENCES

9. 9 TREAT OTHERS AS YOU WANT TO BE TREATED IF ACTION NOT RIGHT FOR EVERYONE, NOT RIGHT FOR ANYONE (KANT) IF ACTION NOT REPEATABLE, NOT RIGHT AT ANY TIME (DESCARTES) PUT VALUE ON OUTCOMES, UNDERSTAND CONSEQUENCES INCUR LEAST HARM OR COST NO FREE LUNCH ETHICAL PRINCIPLES

10. 10 INFORMATION RIGHTS PRIVACY: - THE RIGHT TO BE LEFT ALONE FAIR INFORMATION PRACTICES (FIP): –NO SECRET PERSONAL RECORDS –INDIVIDUALS CAN ACCESS, AMEND INFORMATION ABOUT THEM –USE INFO ONLY WITH PRIOR CONSENT –MANAGERS ACCOUNTABLE FOR DAMAGE DONE BY SYSTEMS –GOVERNMENTS CAN INTERVENE