1. Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan – Outreach Coordinator Relay Nevada TRS Call Traffic Report

2. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD

3. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Percent Answered Within 10 Seconds 2014 – 2015 Contract YTD

4. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Completed Outbound Calls by Jurisdiction 2014 – 2015 Contract YTD

5. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Workload by Inbound Call Method 2014 – 2015 Contract YTD

6. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD

7. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD

8. Copyright © 2010 Hamilton Relay. All rights reserved. CapTel Call Traffic Report

9. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD

10. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Percent Answered Within 10 Seconds 2014 – 2015 Contract YTD

11. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Completed Outbound Calls by Jurisdiction 2014 – 2015 Contract YTD

12. Copyright © 2010 Hamilton Relay. All rights reserved. Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD

13. Copyright © 2010 Hamilton Relay. All rights reserved. As of May 2015... 1,255 CapTel phones in use.

14. Copyright © 2010 Hamilton Relay. All rights reserved. Updates  FCC Complaint Log 12 Month Summary of Complaints – Includes Resolutions Annual Filing – To State by June 15 – Submitted to FCC by July 1  2016 Outreach Plan Develop Annual Goals Input From CAC in October

15. Copyright © 2010 Hamilton Relay. All rights reserved. Marketing/Outreach Briefs Quarterly Outreach Included:  13 Presentations  3 Exhibits  2 Meetings  3 Networking

16. Copyright © 2010 Hamilton Relay. All rights reserved. Quarterly Highlights  Better Hearing & Speech Month and Scholarship Ceremony  Northern Nevada Veterans Resource Center  Partnering for Awareness and Community Education - Journey of Hope  Seniors and Law Enforcement Together - Senior Safety Fair  Senior Services - Health & Resource Fair  Spotlight Senior Services  Stroke Support Groups  Western Nevada College Marketing/Outreach Briefs

17. Copyright © 2010 Hamilton Relay. All rights reserved. Upcoming Events  Disabilities Conference  Health and Fitness Expo  My Health and Wellness Expo  Spotlight Spectacular Expo Marketing/Outreach Briefs

18. Copyright © 2010 Hamilton Relay. All rights reserved. How can we better connect with you? Questions? Relay is about Connecting People