1. Partnering with Work Programme providers James Kelly Strategy and Policy Director

2. © Ingeus Limited Work Programme - A Changing Landscape 2 Clients and client mix Referral forecasts have increased 30% since contract tendering Overall profile of client groups very different to forecasts - ESA/JSA split Addition of new client groups (e.g. ex-offenders) Complexity of client needs – immense diversity within our client mix Highly localised labour market picture/standardised Work Programme payments Significant variations between regions Significant variations within regions Differing levels of understanding and insight – a two way challenge Part of the supply chain Close working partners Some scepticism Universal Credit Huge delivery model change Many unknowns for providers and Local Authorities (e.g. HB, advice etc..)

3. © Ingeus Limited Challenges Stakeholder complexity Helping the hardest to help Jobs and geography Evidencing success Outcome based contracting and risk 3

4. © Ingeus Limited Opportunities Integration of services and budgets -local and national Big picture insight of locality needs Employer insight – responding to local business needs Focus on outcomes Retendering New delivery models 4