1. Patient Portal Friday, September 16, 2011 Larry Bradley Director, Patient Financial Services

2. Online Business Office Online bill payment 24 X 7 via secure e-check or credit card Up-to-date patient/guarantor financial information Current status of insurance claims E-mail communications with the Business Office. Source of trusted information on policies and procedures.

3. Benefits of a virtual hospital business office - Patient Gives patients round-the-clock access to their accounts Conveniently make payments anytime. Access to FAQ’s and helpful links. Access to Charitable Care Application. Sharply reduces the volume of telephone calls Ability to pay multiple accounts with one transaction Boosts collections from self-pay patients Increase patient satisfaction On-line access meets an expectation in the consumer driven Healthcare environment.

4. Benefits of a virtual hospital business office - Hospital Reallocation of Business Office resources Reallocation of Customer Service and Cashiering function. Electronic (E-Job) tracking and viewing of patient statements. Electronic patient payments have reduced risk with handling patient financial information. Increase patient satisfaction

5. Future program improvements Electronic notification of payments due and change in account status. Appointment request portal. On-line patient pre-registration utilizing the patient portal. Upfront cash collections via patient portal. Price Estimator. Return mail service.

8. ENROLLMENT SCREEN

9. PROFILE INFO SCREEN

13. RESOURCES TAB

14. IMPORTANT PHONE NUMBERS TAB

15. BILLING TERM GLOSSARY TAB

16. HELP TAB – MOST FREQUENTLY ASKED QUESTIONS

17. BILLING POLICIES TAB

18. BILLING POLICIES PAYMENT OPTIONS

19. BILLING POLICIES SELF PAY OPTIONS

20. BILLING POLICIES INSURANCE COMPANY LINKS

21. BILLING POLICIES FREE CARE PROGRAM

22. BILLING POLICIES FREE CARE APPLICATION page 1

23. BILLING POLICIES FREE CARE APPLICATION page 2

24. BILLING POLICIES FREE CARE APPLICATION page 3

25. CONTACT US TAB

26. eJOB TRACKING MANAGEMENT TOOL Search Window

27. eJOB TRACKING MANAGEMENT TOOL Report Window