1. Staff Support Systems Higher Administration Admin Services Outcome 3

2. Staff Support Systems It is important that organisations support staff in terms of welfare at work as this has an effect on motivation and effectiveness A happy worker is a better worker and more likely to contribute effectively to the organisation There are a number of ways to support staff:

3. Staff Support Systems Counselling Organisations may offer counselling on a range of issues such as stress, health etc May be undertaken by trained company staff however increasingly External specialist counselling services are used – anonymous and confidential but provide feedback as to numbers using their service

4. Staff Support Systems Advice Organisations will offer advice on such matters as employment and health and safety legislation Employees will have access to written company policies and procedures Information can be obtained from Human Resources or Trade Union Representatives

5. Staff Support Systems Grievance Procedures The aim is to resolve any difficulties between employer and employees in the workplace Provides a formal mechanism and support by which employees can take action if they feel they are being unfairly treated at work

6. Staff Support Systems Return-to-Work Interviews After a prolonged absence or illness it is common for employees to receive advice and counselling Many organisations operate a planned and gradual return to work for employees returning after an extended absence and may use occupational health staff for support purposes

7. Staff Support Systems Family-Friendly Policies More organisations are realising the importance of flexible working practices This helps staff balance home and work life Policies include paid/unpaid paternity leave, flexi-time, duvet-days Organisations offer benefits such as membership of health clubs, retail discounts etc