1. Developed for “You Specially” Positive First Impressions

2. Impression Management Objectives: To learn how to project a professional image. To become familiar with appropriate business attire for an interview. To recognize how non-verbal communication affects your professional image. To introduce some basic do’s and don’ts of “Business Etiquette”.

3. The Great Impression Perception is Reality You can influence a person’s impression of you. Your resume begins to create a positive impression of you. Your appearance and body language has to match the perception of the interviewer.

4. The Great Impression Appearance  includes items within your control  what you wear  how you are groomed  should suggest care and awareness Body Language  will tell the message of your inner character and emotions  should convey confidence and enthusiasm

5. Communication What you say, i.e., choice of words: 7 - 10% How you say the words, i.e., para-language: 35 - 38% Includes vocal tone, inflection, rate, volume, and pitch. Non-Verbal, Body Language: 55% Includes posture, gestures, facial expressions, and body movements.

6. Confidence and Enthusiasm Your impression and non-verbal image have to impart confidence and enthusiasm. Your physical actions will express your mental attitudes and emotions. Eliminate distractions. Act like you belong there…. …You have to “own the room”.

7. “Magic Pills” Eye contact Smiling Handshake and Greeting Posture

8. Eye Contact Eye contact accounts for a majority of the non-verbal facial expressions you send. Eye contact builds rapport. Good eye contact involves looking at the speaker, moderate eye movements and blinking, relaxed facial expressions, and maintaining contact about 60-70% of the time. Do not stare or glare.

9. Smiling The smile communicates positive qualities about you. Connect your smile to appropriate movements and gestures. It is a natural emotional response to something pleasurable. Intersperse a reassuring smile with your message.

10. Keep “Lip guard” handy for the perfect smile.

11. Handshake and Greeting The handshake is a physical greeting that accompanies a verbal greeting. It is expected and anticipated. A firm handshake with good eye contact communicates self- confidence. A sloppy handshake shows that you are unsure and have problems.

12. Handshake and Greeting Extend your hand and grip the other person's hand so that the web of your thumbs meet. Shake just a couple of times. The motion is from the elbow, not the shoulder. End the handshake cleanly, before the introduction is over. If you want to count, a good handshake is held for three or four seconds.

13. Handshake and Greeting Maintain a good eye contact Have an upright posture, leaning in slightly toward other person. Stay at an arm’s distance Shake hands on an even level Do not offer a wet or cold hand to shake Remove any kind of gloves before shaking hands.

14. Posture Hold your head upright, have your chest out, and shoulders back. Stand on the balls of your toes and lean slightly forward. The way you walk is important, convey confidence and attentiveness.

15.  It is considered inappropriate to reject a handshake. Not shaking hands is a very clear form of rejection and is extremely insulting to the other person.

16. Knowing when to shake hands… Renewing an acquaintance Acknowledging someone who enters your office, cubicle, or home Greeting a client, new coworker, host, or others you know or are meeting for the first time Meeting someone you already know outside work or home Concluding a transaction Leaving a business or social event

17. Appearance – “Power Dressing” You have to dress the part. People will form their first impressions of you in 7 to 30 seconds. Interviewers make many hiring decisions based on initial impressions. Your task is to make a favorable first impression.

18. 12 x 12 x 12 Theory People judge you first from 12 feet away, Then they judge you from 12 inches away, And then they judge you based on the first 12 words out of your mouth.

19. Your Appearance Includes… For Men Hair Suits, shirts and ties Shoes and socks Jewelry Eyeglasses/ Contacts Accessories Matching patterns

20. Your Appearance Includes… For Women Hair, makeup and nails Sarees, suits, dresses and skirts Shoes and hosiery Jewelry Eyeglasses/ Contacts Accessories

21. Watch Handkerchief Purse Cuff Links Tiepins Belt

22. Avoid … For Men Short sleeved shirts* Light colored suits* Undershirts with prints and designs Nose rings Any visible piercing (lip, tongue, eye, nose) Clothing that is visibly soiled, excessively wrinkled, or more suited to social gatherings outside the workplace (* On occasion, both may be perfectly appropriate.)

23. Avoid … For Women Nose rings (unless it is part of your cultural attire) Any visible piercing (eye, lip, tongue) Showing your navel (belly button) or cleavage Mini-skirts, low-rise jeans or “hip-huggers” Clothing that is too tight, too revealing, or visibly soiled Clothing more appropriate to social gatherings outside the workplace

24. “Magic Words” Thank you Please Sorry

25. Basic etiquettes… Opening Doors, Knocking Getting on and off the Lift Eating etiquettes Which language to use When to arrive for a meeting Paying the bills Sneezing, Coughing, Yawning and Burping

26. Telephone Etiquettes What is the proper way to answer the phone? What is the polite way to leave a voice mail message? What to send in an SMS? If you have received a phone call from someone whose number you did not have originally, but it was captured on Caller ID, and you missed the call? Are speakerphones rude?

27. Telephone Etiquettes Who calls back when disconnected on the telephone? What is the proper etiquette when using CALLER ID? Is it rude to use your cell phone in a social environment? What to do in the situation of a “Call Hold”? What is the right way to leave a message on the Answering machine? What to do in case of a wrong number?

28. Thank you for bearing with me !!!