1. STORAGE MANAGEMENT/MASTER: The Storage Control Center SRM, Performance Monitoring and Operations Jenney Fields Senior Consultant GlassHouse Technologies, Inc.

2. Agenda Challenges Requirements Infrastructure Service level management Reporting / monitoring Risk Opportunity

3. Challenges Increasing volumes of data Shrinking backup windows Increased regulatory obligations IT pressed for efficiency and drive cost down Toolsets

4. Requirements Plan for existing and future state Define infrastructure requirements Service level management Determine reporting/monitoring/alerting/ performance requirements Tools Skills

5. Infrastructure requirements Know your data Determine the value of the data Recognize the value of data changes over time Map data to services based on value Data classification Prioritization of resources Policies to meet objectives Quantify for growth

6. Optimize data lifecycle: Data classification and architecture Data Policies for each class: Storage Backup/Restore Archiving Security Disaster Recovery Drug Storage Backup/ Restore Disaster Recovery ArchiveSecurity Business Regulatory Criticality For Restore Criticality Of Data SEC Share holders 21 CFR Part 11 Data Value RPO Data Loss RTO Availability xxx Application Elements Requirements Analysis Define: 1.Logical Data Classes 2.Occupancy 3.Data Management Policies Data Classification Architecture Physical Mapping & Tier Design System Policies DC1 RH RegulatedBusiness CriticalOther HighMedLow DC2 RM DC3 RL DC4 BH DC5 BM DC6 BL DC7 OH DC8 OM DC9 OL HighMedLowHighMedLow DC1 RH DC4 BH DC2 RM DC3 RL DC5 BM DC7 OH DC6 BL DC8 OM DC9 OL TIER1TIER2TIER3TIER4 System Backup/ Restore Disaster Recovery ArchiveSecurityStorage

7. Service level management Policies/SLAs/SLOs/Best practices Proactive structured practices that document processes Measurable and specific service expectations Align and support strategy and objectives of business Understand expectations, requirements and priorities Clearly articulate service offerings Facilitates communication and agreement Evaluate service

8. End-to-end reporting Discovery from application to LUN Track Capacity planning of storage and backup devices Current and future obligations Manage utilization of existing devices Determine impact of current and future obligations Determine trends What is being consumed today? Expectations of consumption for future

9. End-to-end monitoring Usage Understand how resources are used Defines what is needed and when Monitor flow of data from devices to applications Status of storage devices Status of backup jobs Performance of storage and backup devices Thresholds Ensure meeting of service levels Alerting: Notification Anticipate outages

10. Tools Assess capabilities of tools Gap analysis Tools to requirements Assess the impact of tools on environment Vendor relationships and partnerships

11. Skills Assess current skills Map skills to requirements of current and future state Create roadmap to remediate gaps Training Consultants

12. Risk Unable to meet provisioning requirements Unacceptable application performance Inability to meet backup windows Inability to report adequately on environment Multiple toolsets lead to increasing inefficiencies Data is not available and/or recoverable

13. Opportunity Plan often, plan early Determine methodology to meet evolving requirements Integrate current processes / practices Create a roadmap for future Tools / Skills Automation vs. manual

14. Summary Volume of data is increasing while backup windows are shrinking Understand requirements Data lifecycle management Service level management Reporting and monitoring are key