1. Email Mentoring Presented by the Technology Support Team September 2012 For Audio Dial: 1-866-740-1260 Enter Access Code: 4193415

2. Your Support Team Amanda Capozio – Webmaster Tony Cook – Manager of Software Support Michael Gilman – Software Support Analyst Stephanie Holmes – Software Support Analyst Sean Kushner – DBA/BI Support Antonnete Namai - Software Support Analyst

3. How Client Requests Mentoring Visits score.org or a local chapter website Requests face-to-face or email mentoring

4. How Client Requests Mentoring

6. Email Mentoring Requests An email notification is sent to the selected mentor when a client submits an email mentoring request. Email mentors will login through score.org to access the SugarCRM and view their mentoring requests. 1 2

7. View Email Mentoring Inbox

9. View Request Notification

10. Reply to Mentoring Request

11. View My Mentoring Requests

12. Reassignment Process

13. View My Clients

14. View All Client Sessions

15. Add / Edit My Clients

16. Editing Email Mentor Profile Update Information Displayed to the Client Mark Availability for Each Day of The Week Set Max. Limit for Requests Received per Day, Week, & Month Add A Profile Picture Add Social Media Links

17. How to Access Your Profile From SugarCRM Interface: Place cursor over ‘Go to Volunteer Center’ and select ‘View My Profile’ Click ‘Edit My Profile’ to Edit

18. Editing Your Availability Mark Availability for Each Day of The Week Set Max. Limit for Requests Received per Day, Week, & Month

19. Adding A Profile Picture A profile picture will set your mentor profile out from the rest.

20. Email Mentoring - How It Works Now uses a real POP3/IMAP email server scorevolunteer.org email accounts used for Email Mentoring Notifications can be forwarded to your personal email account No longer use WebIT to enter Email Mentoring sessions, they will be entered in the SugarCRM interface. STILL USE WebIT for face-to-face mentoring Historical data will be migrated to the SugarCRM (client data, client sessions) If a mentoring request is not responded to within 48 hours, the chapter admin will be notified and the mentor will have to login to reactivate themselves.

21. System Login Information Username: scorevolunteer.org email address Password: Will be set, but can be changed Both will be created and sent to the chapter admin prior to launch Notifications sent to this email but can be forwarded to a personal email account To sign up for a scorevolunteer.org account now? Send an email to help@score.orghelp@score.org

22. Mark Your Calendars Planned “GO LIVE” date was originally scheduled for 9/26/2012 We are going to delay a few weeks and will communicate the new date. One day previous to launch date email mentoring requests will stop being sent to WebIT and held in a queue A few hours before launch date the email mentoring request queue will be released to the new SugarCRM solution

23. Training Materials are available in the Knowledgebase at support.score.org If you have any questions send an email to help@score.org Questions?