1. From Start-up to Public Company – the inContact Journey Paul Jarman, CEO

2. The inContact Journey 1. Strategy: Adapt & Focus 2. Financing 3. Customer Success

3. 1997 Mesa, Arizona 6 people UCN – Long-distance phone services The inContact Journey

4. “Cloud Technologies can be seen as the biggest threat to the established order of on premise software…” - ZDNet

5. 5 TODAY 1000+ employees Salt Lake City, UT Columbus, OH Bolivia Philippines Complete. Cloud. Contact Center. The inContact Journey

6. Strategy: Adaptability & Focus Adaptability

7. 7 Vision + Paranoia Say “No” More Got Talent? Strategy: Adaptability & Focus

8. Financing Early Financing to Public Offering

9. FinancingEarly Financing to Public Offering Litmus Test Timing Hard Lessons

10. The inContact Journey Customer Success

11. Age of the Customer Customer Success

12. By 2020, less than 10% of brands will be able to differentiate with products and services.

13. Infinite Choice. Easy. Effortless.Instantly.

14. Customer Success Construct a DELIBERATE PLAN for the customer experience at every stage of the journey.

15. incontact.com