1. 1 © Mahindra Satyam 2009 IMPACT OF ISO 9001:2000 ON Mahindra Satyam's QMS

2. 2 © Mahindra Satyam 2009 Focus Areas in ISO 9001:2000 Continual Improvement  An enhanced requirement for “continual improvement” has been introduced, defining a complete cycle to improve the effectiveness of the quality management system Customer Satisfaction  The requirement for the organization to monitor information on customer satisfaction and/or dissatisfaction as a measure of system performance

3. 3 © Mahindra Satyam 2009 Overview of ISO 9000 Series Management Responsibility (Act) Cl. 5 Measurement, Analysis, & Improvement (Check) Cl. 8 Product & Service realization (Do) Cl. 7 Resource Management (Plan) Cl. 6 CustomerRequirementsCustomerRequirements CustomerSatisfactionCustomerSatisfaction INPUTPRODUCT

4. 4 © Mahindra Satyam 2009 Terms and Definitions 19942000  Supplier Organization  Customer Customer  Sub-contractor Supplier

5. 5 © Mahindra Satyam 2009 Management Responsibility Quality Policy Manual has been modified to address the following  Continuous improvement  Establish quality objectives for each circle.  Quality policy to be periodically reviewed

6. 6 © Mahindra Satyam 2009 Resource management Human resources  Impacts the HR procedures on Recruitment – At sign-off the skill set (Educational Qualification/Technical Skill) is to be mentioned clearly to recruitment.

7. 7 © Mahindra Satyam 2009 Work Environment Guidelines on Work environment has been addressed in Qualify.  Workspace  Illumination at workplace  Air-conditioning at Workplace

8. 8 © Mahindra Satyam 2009 Product Realization Purchasing  Criteria for selection and periodic evaluation of suppliers have been defined  Supplier evaluation matrix form defined

9. 9 © Mahindra Satyam 2009 Measurement & Monitoring Internal Audit  Modifications wrt – The criteria for scheduling additional audits clarified in terms of ‘Status’ & ‘Importance’ of audit area (Ref. Scheduling Audits in Internal Quality Audits procedure QP605QA1.doc) – Format for reporting of NCs enhanced for Correction, Corrective Action and Preventive action

10. 10 © Mahindra Satyam 2009 Measurement & Monitoring Measurement and Monitoring of Product  Modification of existing clause – Responsibility for delivery is with PL – Delivery should be made only if the planned activities are completed otherwise customer approval is required.

11. 11 © Mahindra Satyam 2009 THANK YOU