1. reject 10.0 Corrective & Preventative Action Process Anyone Problem Identification Step-1 InitiateOpenClosed Quality Reporting – Across Process Problem Identification 01-15-0006-00 11/14/06 CAT Implement Plan Quick-Correction Step-3 (quick response) CAT Implement Plan Prevention Projects Step-3 (longer project) CAT (auditor) Audit Results (effectiveness) Step-4 CAM Closure Reporting Step-5 CAM Reject reject CAM Commits Resources CAT Analysis & Plan CAM Approve / reject Planning Step-2 Customer Dissatisfaction Supplier Problems Detected Problems Product Process Equipment Suggested Improvements Improvement Projects High Value Areas Out-Brief Immediate Action Req’d Determine Root-Cause Plan, Authority & Resources Plan, Authority & Resources Implemented Follow-up Projects High Value Projects Quality Reports Status & Trends CAM: Corrective Action Managers CAT: Corrective Action Team members

2. Document Approvals Role/Position (Normative) Owner: (informational) Approval Date COOBill McIlwain11/28/06 CTOTerry Boone11/28/06 Role/PositionReviewed By: QARavi Doshi11/27/06 OperationsTed DeYoung11/29/06 MaintenanceDan Rogers11/28/06 Approved By: Document ControlJan Rector11/29/06 Instructions for filling out Document Approval Form 1. Identify the owner of the document who has technical authority for content. 2. Identify the authority required to review and approve (authority role). 3. Identify who acts within required authority for this release. 4. Approval date signifies that Document Control has received acceptance of approval. 5. Document Control has structural control as defined in 01-01-0001 Preparation & Release of Controlled Documents. 01-15-0006-00

3. Revision History DateRevision No.Modification Reason 11/14/0600Original issue 3/27/07Archived since flow chart is embedded in the corresponding procedure. 01-15-0006-00