1. Chapter 15 Finding a Job

2. 15.1 Employment Skills Required Skills 1.Basic Skills Reading, writing, math, speaking, and listening 2.Thinking Skills Creativity, decision making, problem solving 3.Personal Qualities Developed through social settings, self esteem, integrity

3. Hospitality and Tourism Skills 1.Guest Service Skills – interpersonal skills 2.Communication Skills – listening and speaking and reading and writing Listening = become active rather than passive Speaking = tone, volume, THINK before you SPEAK

4. Telephone Skills and Tips pg 306 Reading and Writing = well written resume and cover letter/ know the difference between formal and personalized Nonverbal Communication = communicating without talking

5. Sales Skills = make the buyer convinced of a good deal Technical Skills = computer skills Hospitality –Specific Traits = positive personal attitude, good appearance, work ethics, leadership, time management {ability to plan, track, and accomplish tasks} Efficiency – prioritize important tasks and completing them in a timely manner Effectiveness – quality manner

6. 15-2 The Employment Process THE STEPS TO EMPLOYMENT 1.Research the Job Market 2.Compiling a Portfolio 3.Building a Resume 4.Job Application 5.Interview 6.Follow up