1. Where to Find Institutional Research Information  http://redwoods.edu/district/ir/ http://redwoods.edu/district/ir/  Navigation Menu: Student Services Survey  Current items: Frequencies Frequencies by campus Student Services Survey Report

2. Why a Survey?  Study large populations  Get a sense of trends (longitudinal studies)  Provide objective information for data driven decisions decisions  Snapshot of target population and their attitudes or perceptions attitudes or perceptions

3. Student Services Survey Goals  Snapshot of student satisfaction  Program review  Better understand student demographics  Inform future research

4. Survey Administration  Administered in the library, the advising department, and by teachers in their classrooms  Hosted on freeonlinesurveys.com and administered to students through blackboard

5. Types of Survey Error  Sampling Error: representativeness, coverage error  Nonsampling Error: measurement, nonresponse error, instrument error, ect…

6. Sampling Error  Student Services Survey was not representative representative  Confidence level (95%) and confidence interval (5%) can’t be ascertained interval (5%) can’t be ascertained

7. A Representative Survey…  … would allow an equal opportunity for all members of (N) to participate all members of (N) to participate  …would require a random sample size of about 450-500 for the CR district  …would allow more statistical context

8. Coverage Error  Coverage error highlights the difference between the sample and the population between the sample and the population  Coverage error allows a researcher to understand how well the data represents understand how well the data represents characteristics of a population characteristics of a population

9. Coverage: District DistrictSample % Difference Total100% (N) 5,842 14.9% (n) 873 85.1% Male42%41.5%0.5% Female57.2%58.3%1.1% Age <25 41.8%64%22.2% Age 25-30 15.1%10.7%4.4% Native A. 7.4%8.4%1.0% Hispanic8.0%6.5%1.5% White68.6%59.0%9.6%

10. Coverage: Eureka Eureka (N) Eureka (n) % Difference Total100% (N) 4,104 11.7% (n) 480 88.3% Male45.5%44.8%0.6% Female53.9%54.8%0.9% Age <25 54.9%66.2%11.3% Age 25-30 15.6%9.6%6.0% Native A. 5.8%6.3%0.5% Hispanic8.0%4.0%4.0% White69.0%60.6%8.4%

11. Coverage: Campus Site Pop. (N) % of Total Sample (n) % of Total Del Norte 60110.3%13115.0% Eureka4,10470.3%48055.0% Mendocino4487.7%18921.7% Other68911.8%738.4% Total5,842100.0%873100.0%

12. Measurement Error & Nonresponse Error  High rates of completion indicate little survey error or nonresponse error error or nonresponse error  Minor measurement error for surveys (9) that did not include operational definitions that did not include operational definitions  No one question received an unwarranted number of “missing values” number of “missing values”

13. Findings: Units Taken

14. Findings: Work Outside School

15. Findings: Purpose for Attending CR FrequencyPercent Transfer to another 2-year college 637.4% Transfer to a 4- year university 41348.8% Earn an associate degree 19122.6%

16. Findings: Current Residence

17. Demographic Quick Facts  21.3% of Eureka respondents reported traveling 30 minutes or greater to get to school  58% of students working 41 or more hours were taking 6 units or more  The majority of respondents, (75.6%) lived in the College of the Redwoods district before the College of the Redwoods district before attending school attending school

18. Findings: Application Process FrequenciesPercentage Satisfactory60370.8% Neither satisfactory nor dissatisfactory 13616.0% Dissatisfactory789.2% Don’t know 354.1%

19. Findings: Testing Center FrequencyPercentage Satisfactory45755.9% Neither satisfactory nor dissatisfactory 15519.0% Dissatisfactory9211.3% Don’t know 11313.8%

20. Findings: Registration Process FrequencyPercentage Satisfactory60972.6% Neither satisfactory nor dissatisfactory 10112.0% Dissatisfactory9711.6% Don’t know 323.8%

21. Student Service Quick Facts  Students with the highest level of dissatisfaction with the application process were students 71 (37.5%)  Student athletes (17.8%) and underrepresented students (17.3%) reported the levels of dissatisfaction with counseling and advising services  The majority of respondents were not familiar with the policies of student discipline

22. Findings: College Clubs

23. Findings: Student Employment

24. Findings: Course and Times

25. Findings: Resources  Many students (32.5%) had not used or had not formed an opinion of Student Health services  Students with more units rated the library resources as more dissatisfactory  Many respondents did not feel as though they knew enough to comment on college clubs and college sponsored events

26. Findings: Full-Time Students FrequenciesPercentages Satisfactory34167.0% Neither satisfactory nor dissatisfactory 8015.7% Dissatisfactory7414.5% Don’t know 142.8%

27. Findings: Underrepresented Students FrequenciesPercentages Satisfactory9555.6% Neither satisfactory nor dissatisfactory 3319.3% Dissatisfactory2917.0% Don’t know 141.6%

28. Findings: Distance Education Students FrequenciesPercentages Satisfactory3371.1% Neither satisfactory nor dissatisfactory 817.4% Dissatisfactory48.7% Don’t know 12.2%

29. Implications  Targets areas for future research (focus groups, historical comparisons/surveys)  Informs methodology  Allows for tracking of more complicated demographic information  Highlights areas for improvement, focus for program review- “data for decision making”

30. Contact Information  IR office: 476-4546  adrian-fitzhugh@redwoods.edu adrian-fitzhugh@redwoods.edu  http://redwoods.edu/district/ir/ http://redwoods.edu/district/ir/