1. Contoso City Council The Digital Town Hall Accelerator Start Welcome to some sample scenarios which demonstrate the Digital Town Hall Accelerator

2. The Local and Regional Government (LRG) Market in EMEA Introduction The Digital Town Hall Accelerator is a low cost platform with wide capabilities, providing guidance to local partners on how to extend and customise the platform to its customer’s needs. Local partners play a main role in a sustainable business model.  The Digital Town Hall Accelerator is a platform founded on simple replicable architecture, based on standards and customizable in accordance with the needs of the municipality, its citizens and businesses. INTRODUCTION

3. The Local and Regional Government (LRG) Market in EMEA A sustainable model  Platform Sharing. A platform is provided to host portals for municipalities, for the use of their citizens  Viable economic model. The model involves local partners and big manufacturers, promoting local economies  Fast Time to Market. Thanks to the Digital Town Hall Accelerator results can be reached in a short period of time  Interoperability capability. The standardized solution concept allows easy information interchange between agencies and governments  Commitment to future development Key points for sustainability: INTRODUCTION

4. The Local and Regional Government (LRG) Market in EMEA What the Digital Town Hall Accelerator IS NOT  The Digital Town Hall Accelerator is not a complete full-blown out of the box solution with all services and features that a given municipality may need  A click & go solution INTRODUCTION

5. What does the Digital Town Hall Accelerator deliver? –Showcase for the Microsoft stack for Local & Regional Governments –Portal Services 2 portals –Citizen/ Tourist –Civil Servant Intranet –SharePoint Templates Reusable Web Parts –Example Scenarios Including CRM Integration examples –Set-up Tools –Virtual Machines –Documentation Functional Spec Demo Script Slide decks

6. Citizen Connection Platform

7. The Local and Regional Government (LRG) Market in EMEA INTRODUCTION Contoso City Council: Digital Town Hall Accelerator v2 Users’s Profiles Scenario 1 Scenario 2 Scenario 3 Scenario 4 Scenario 5 Scenario 6 Scenario 7 Key Challenges for LRG’s and DTA sample scenarios 1. Improve customer service 2. Increase operational efficiency 3. Compliance / accountability 4. Leverage the power of technology 5. Environment 6. Local Economy 7. Social Care 8. Education 9. Collaboration / Shared Services Event publishing Claims Building permit Municipal budget tracking Courses Visiting Contoso Municipal action plan INTRODUCTION

8. The Local and Regional Government (LRG) Market in EMEA INTRODUCTION Contoso City Council: Digital Town Hall Accelerator v2 Users’s Profiles Scenario 1 Scenario 2 Scenario 3 Scenario 4 Scenario 5 Scenario 6 Scenario 7 Technologies shown in DTA sample scenarios 1. Excel Server 2. Forms Server 3. Enterprise Project Management 2007 4. Business Scorecard Manager 2005 5. CRM 3.0 6. Mobility 7. Enterprise Content Management 8. Workflow 9. Windows Live Event publishing Claims Building permit Municipal budget tracking Courses Visiting Contoso Municipal action plan 10. Live Communications Server INTRODUCTION

9. Demo

10. User’s profiles

11. Marc Paris – Contoso citizen Marc works as director of communication in a cultural association of Contoso city. He is very enthusiastic about using the Internet to be more efficient in his daily work. In order to promote donations, he needs to know more about tax savings for donators He also would like to advertise an upcomming folklore concert in the city portal User’s profile - Contoso Citizen Users’s Profiles

12. User’s profile – Contoso Civil Servant Sylvia Rens – Contoso civil servant Sylvia is responsible for citizen online helpdesk at the City Council. She processes online requests and attends users claims and suggestions. Users’s Profiles

13. User’s profile – Mayor of Contoso Allan Rosenfeld - Mayor of Contoso The Mayor has its own section in the City Council website to keep a maximum proximity with citizens, visitors and investors. He updates his blogs almost every day to keep citizens informed about his work. Users’s Profiles

14. User’s profile – Tourist Joanna Brown - Tourist Joanna is visiting Contoso for the first time. She uses a search engine to find information about the City. She needs to view the location of her hotel in the city downtown. She also would like to find attractions and events taking place in Contoso. Users’s Profiles

15. Demo System Infrastructure

16. Competence Centre Role PC-Ware GMBH in Leipzig, germany European Competence Centre –Workshops (sales & technical) –Project support –Training Web Presence –Operation and maintenance of hosted Demo Portal Uwe Friebel – 19th September 2006, EMEA LRG Amsterdam

17. Technical Workshop Agenda (Draft) (1)Introduction 2h (a)Overview of the LRG Market (b)LRG Functions and Taxonomy Services (c)Key Challenges for Local and Regional Governments (LRG) Practice: Mayor, Scorecard (2)Connected Government Framework (CGF) 2h (a)Description of the Connected Government Framework (CGF) (b)DTH Architecture (c)Main Components Lab: carry out some implemented scenarios (Occupational Training Courses, Building Permit) (3)Definition of a sample process 1h (a)Definition and aim of the process (b)Requirements (c)Process Overview (d)Main Components (e)Functionality Common discussion (4)DTH installation and configuration 1h (a)Software Requirements (b)Installation Overview (c)Configuration Overview (5)Portal solution for citizen/government interaction using MOSS 4h (a)Microsoft Office SharePoint Server 2007 – Overview 1h Lab: MOSS Central Administration, create a web application (b)Digital Town Hall and Extension of Microsoft Office SharePoint Server 2007 1h Lab: installation templates, create the two portals (c)Example process: what is necessary from the MOSS perspective 2h Lab: MOSS extension for the example process (form, page,...), testing (6)Management of service requests using MS CRM and its integration into the portal 5h (a)Microsoft Dynamics CRM 3.0 – Overview 1h Lab: administration, create user, case, activity (b)Digital Town Hall and Microsoft Dynamics CRM 3.0 Customization 1h Lab: CRM import of the entities (c)Digital Town Hall and Integration of Microsoft Dynamics CRM 3.0 with MOSS 2007 1h Lab: installation of the connectors, workflow (d)Example process: what is necessary from the CRM perspective 2h Lab: more customization of the CRM system (entities, separate workflow), testing (7)Summary, conclusions, questions 1h

18. For Italy please contact: –Alessandro Adamo: alessandro.adamo@microsoft.com –Vincenzo Cosenza: i-vincc@microsoft.com

19. The Local and Regional Government (LRG) Market in EMEA Thank you! Questions?