1. Makerere University Outreach Workshop

2.  Setting goals  Survey design  Key stakeholders  Implementation  Online survey tools  Survey results

3.  Expand basic services  Establish programming  Publicity  Compile a list of events or places that attract your community- set up booths  Develop a list of community resources  Identify possible partners  Work together

4.  What information do you want to gather?  Who do you want to hear from?  What will you do with the information you get from the survey?  How will you design your survey questions?

5.  Those whom we wish to survey  Students  Faculty  Other library users  Non library users  Potential outreach partners  Decision makers  Library Department Heads  Administrators

6.  Questionnaire  Construction of survey instrument  Distribution  Focus Groups  Selection of participants  Construction of survey instrument

7.  Make items clear  Avoid double-barreled  Respondent must be competent to answer  Questions should be relevant  Short items are best  Avoid jargon

8.  Likert Scale  Fixed responses  Open ended questions  Demographic questions  Single questions surveys  Language of your survey

9. () Always () Frequently () Sometimes () Seldom () Never ()Strongly Agree ()Agree ()Neutral () Disagree ()Strongly Disagree When you visit the library, are you able to find what you are looking for?

10.  Do you have a library card issued by this library () Yes () No  Do you use any of the branch libraries? () Yes () No

11.  If there was one thing you could change about the library what would it be?  Is there anything about your research practices that you would like your university librarians to be aware of?

12. My status at Makerere University is: () Undergraduate / Postgraduate () Intern / Resident () Faculty () Staff / Admin My department of study at Makerere University is: (insert list of departments)

13. Would you recommend the library to a friend?  If yes, why?  If no, why? Have you taken advantage of the automatic alerts available in our electronic databases?  If yes, why?  If no, why?

14.  Print surveys available at service points in the library  At branch library service points  Electronic surveys  Link from your website to survey  Link from social networking sites to survey

15. Click here to take our 2010 library services survey

16.  Consider having prizes to have a higher rate of return of surveys  Prize ideas  Makerere University Library branded ideas  Makerere University item  Items picked up from conferences

22. Enter page description here

23. Here is our general description

24.  Create an outreach plan based on results  What story does our survey tell?  Who do we share our results with?  Next steps

25. ????

26.  Each group will be provided with one of the following survey design methods:  Likert scale  Fixed response  Open ended question  Single question  Create a survey using your assigned method