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Published byMarion McBride Modified over 9 years ago
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1 Client Service through RESPECT ™
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RESPECT
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Respond quickly to client needs R = Respond
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Clients come first Acknowledging waiting clients Ready, observant, and attentive Being responsive means:
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Educate clients, empower them to better utilize your services and make the best decisions E = Educate
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Informing them of additional programs or services Providing resources Advising clients of next steps Do they have Educating clients means: ???
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Solution focused, clients are looking for solutions, NOT excuses S = Solution
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Not passing the buck or placing blame on others Avoiding negative language Reassuring the client Understanding the issue Improving on the process Being solution focused means:
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Professional, treat every client interaction with professionalism, integrity and respect P = Professional
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Dressing appropriately for your position No personal conversations Eye contact Addressing the client by name Deliver what you promise Appreciating the opportunity to assist them Ensuring you’ve met their needs Being professional means:
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Empathize, identify with the client E = Empathize
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Acknowledge the client’s feelings Be sincere Practice active listening To empathize means:
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Courtesy, treat all clients internal and external with patience, politeness and sincerity C = Courtesy
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Greeting the client Using the magic words Listening Explaining not telling Showing courtesy means:
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Teamwork, collaborate with clients and co-workers to provide the best possible service T = Teamwork
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Offering assistance Asking for assistance Partnership Teamwork looks like:
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RESPECT your clients as you would want your family and friends to be respected!
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Respond Educate Solution Focused Professional Empathize Courtesy Teamwork
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